Rethink Tech

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Introduction: My work is personalized. I put a great deal of personal attention into my business, ensuring the highest level of customer satisfaction. I am up front about my prices, do not pad my bills, and I consult my clients before performing any services not on the original estiate. Honesty, Courtesy, and Follow Through are the pillars of my business. I love people. I love tech. What else would I do? Watching the way technology, computers and digital media shape our world, I get the amazing privilege of helping people understand and appreciate technology.

Overview

Hired 122 times

Background checked

2 employees

27 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, and Venmo.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2018

2017

2016

Featured Projects

22 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

78 reviews

5

96%

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4%

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Read reviews that mention:

John B.

Jul 24, 2018

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Hired on Thumbtack

Was able to have Shawn look at computer very quickly. Very upfront about his assessment and pricing. Let me know within an hour or so that it needed major work which would probably not be cost effective. Had him transfer HD data to an external drive very readily, as well, for reasonable price. Highly recommend!

Details: PC • Desktop • Need a diagnosis to determine issue • I travel to the computer technician

Computer Repair

Patricia C.

Aug 2, 2016

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Hired on Thumbtack

My computer is working so much better! I don't know what all Shawn did, but it is wonderful how much better the computer works. He was polite, helpful and able to talk about computer things in a way I could understand. I will definitely be calling him for all my computer and technology needs and questions!

Computer Repair

Janet M.

Jan 21, 2017

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Hired on Thumbtack

Shawn ordered the computer battery I needed and allowed me to come on a Saturday night to pick it up! That's customer service!!

Computer Repair

Stephen B.

May 4, 2016

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Hired on Thumbtack

Determined very quickly that the problem was not with my computer. Turned out to be the monitor cable, and diagnosing the issue cost me nothing. Very quick and professional.

Computer Repair

Alex M.

Sep 2, 2014

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Hired on Thumbtack

I came to Mr. Kirkbride with a couple of problems. The first was that my power button worked about as often as it didn't, and the second was that one of the hinges on my laptop broke. The first problem was fixed almost immediately. The second took a bit longer because of the parts that needed to be ordered. Shawn gave me the choice between a fast order and a cheap one, which I was extremely grateful for, being a bit of a broke college student. When the parts arrived, Shawn immediately informed me and allowed me to choose a time to bring my laptop back to him to finish the job. I arrived the following Monday and Shawn worked quickly and efficiently. He explained what he was doing while he did it, and he explained work-arounds when something was giving him more trouble than expected. He went above and beyond when helping me with my problems, and he even had a fantastic sense of humor that made the whole experience much more pleasant. I would highly recommend Shawn Kirkbride to anyone suffering with computer issues. (Or at least hardware issues.)

Computer Repair

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Shawn Kirkbride

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We do our best to provide general estimates, but we have to actually put our hands on a computer to provide a clear cut actual estimate. There are so many things that need to be verified by a proper technician before we can give a solid cost for repairs. Which is why general estimates are free.
What education and/or training do you have that relates to your work?
Several certifications, 25 years of hardware diagnostics, repair and custom system design experience.
What types of customers have you worked with?
The jobs I do most frequently are Virus and Spyware removal, data recovery, data transfer, custom system builds, I have also performed thousands of Operating System installs and System refreshes.

Rethink Tech

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