Tim and Nathaniel did a great job for a last minute move out of an apartment. Would highly recommend.
I contacted this Company from the Yellow Pages, not knowing what or who they were. They were friendly and as their name implies, "Always Helpful" from the very beginning. My emphasis to them was I never want to rush on anything, including closing the schedule for the move. After asking me for some details (what items to move, elevator, stairs if any, etc.) I was given the cost estimate and flexibility on the date and time - just call when I have decided. I did. That was all there was to it.
They called a few minutes before going to my pickup address and arrived on schedule. They were systematic, careful and not haggard, in other words expertly and efficiently moved the items. The same thing when they unloaded the items at the the delivery address ... not one scratch on the delicate hardwood floor.
Their fee is standard and competitive. They even gave me a Senior's Discount !
I am very satisfied with this Company and will recommend them to anyone needing help in moving.
Everyone we worked with at Allways Helpful Movers was professional, timely, helpful and courteous! They provided everything promised and handled our move with great care. I'd highly recommend them to anyone!
This is my fifth move (for office, residence and daughter's residence) with Always Helpful Movers, and they always are not only helpful but also efficient, professional, careful, courteous and patient. They've moved office furniture, home furniture, appliance, books (over a thousand), precious objects, even an antique organ. They have been meticulous with every item, and creative in finding ways to prepare and pack challenging pieces, from fragile to oversize. Best of all are the movers themselves -- every one of them patient, hard-working and cheerful.
Most recently, Anthony and Leo worked what could have been a stressful move from one location to two, storage and a residence. They arrived on time, worked with great professionalism, and generally made the whole day easier than any of us expected it would be. The only items damaged in the entire move were the ones family members packed and moved themselves. Good lesson in that: next time let Always Helpful move every piece.
This is a busy business (deserves to be). To get the best service, customers need to do their part: set a schedule, have a process (which pieces go where, written out on a document movers and customers can check off), confirm times and addresses by phone the day before, be specific about where the items need to go at the destination. I've been prepared (last move) and sloppy (two of the other moves) and it is all easier when customers know what they want.
Regardless, the movers made everything work. Love these guys.
I contracted Always Helpful Movers to move my belongings from Lee's Summit, Missouri to Orlando, Florida. I cannot pack enough superlatives into this brief message to aptly describe the performance of these men on my move. They took great care in the packaging of all my belongings and although it was a long trip, every one of my pieces arrived in the same condition they left in. I had been going through a tough personal situation and they even got together and prayed for me. I really appreciated that...it was comforting. I would highly recommend these gentlemen to anyone who values quality, care, and integrity in their move.
I needed a couch delivered to my home 55 miles from Lee's Summit. All quotes i got were pretty high but Always Helpful Movers was able to work with my tight budget and got it done and delivered at the time we agreed upon.
This company went ahead and moved furniture around my house at no extra cost including assisting in hanging my tv on the wall at no extra cost even though they didn't have to.
My husband is disabled and in a wheelchair most of the time and i am not able to lift and move things around because of my age and health
I am so thankful for your men John and may God richly bless you and your company.
I loved my experience with AHM! They were on time when delivering just like they'd promised, and even helped me place the couch when they brought it in.
They are friendly and like the name, very! Very! Helpful. I'd recommend them to anyone who plans on having a move.
Thank you so much AHM.
This is in response to John's reply on my Dec. 26, 2014 review:
John Horner (do a little web search on him), the owner, claims they do not have a thrift store...I have written emails, from them, where they run a CSM (Christian Service Ministries where they sell donated household items, go to their website: alwayshelpfulmoversministries.com ).
I have it in writing that I would be given the 30' truck. I was originally told that they would send me a larger vehicle and I asked them to commit the 30' truck (not an 18' trailer but the 30' truck) since I was moving to AZ and there would be no going back. They promised me the 30' truck (period). Again, I have it in writing and this alone is a breach of contract and these two points alone make him a liar.
As to my things that have gone missing. At the end of the first day of loading the truck, they took the fully loaded trailer back to their “compound.” I believe that my things were taken at that time. I do not believe that my things were brought to Arizona and then taken back to Kansas City as John states, I think they took them prior to the drive out. They had all night to pick through my things.
How many moving companies have people accuse them of "things gone missing"? I've never even considered that this could happen let alone accused a moving company of taking my things. But John and Always Helpful Movers, by his own admission, "has had customers, other than me, accuse them of this." I've since found other reviews on the internet where past clients are accusing them of taking their things (they have not since recanted as I'm not going to recant because my belongings are missing, THE END).
The guys lost their wallet at Walmart, not at a convenience store. Supposedly half the funds to hire additional help were lost in that wallet so instead of the 3-4 movers that were supposed to unload my truck I had 2 guys to unload 14,000 lbs of furnishings.
Lastly, my chair was not cracked going onto that truck, in fact, they found the missing piece on the truck. They did not get me unloaded on the promised day, they unloaded me on both Sunday and half of the day Monday.
These are the facts as I know them. John is a liar and someone is a thief. There are some good people working for this company but John is in charge and my move was horrible! Some cherished family keepsakes are missing! Moves are stressful enough without adding additional drama. There are many other moving companies and using this one is a mistake...BUYER BEWARE!
AHM did a fine job moving our family. All our pieces made it from point A to point B. The staff was courteous and professional. We did have a couple minor dings, but we are working through this together. The management team is professional.
I could not have asked for a better moving experience - it is never great but these guys were very pleasant, never stopped moving and very helpful. Would recommend them anytime!
I moved to Arizona in May. Since I was moving across state lines, I requested the largest truck that Always Helpful Movers had. I told them if they would commit the largest truck to my move, I would commit to them. They promised me the truck (I have it in writing), I made my deposit. Next, I requested a final drop off at my new home on Monday. I was told that Monday wasn’t possible because of their faith, they would be driving on Sunday. I understood and we changed it to a Saturday delivery.
The day of the move AHM showed up with a flat bed trailer. The foreman told me at first that they were using the big truck for a move in Leawood, then he back tracked and told me the large truck needed service and wouldn’t be ready for two days (which was the day I wanted to move in the first place). John said the flat trailer had just as much space as the big truck and yet half of the workers pulled me aside and told me it was not (One of them even told me that all of my things weren‘t going to fit and that they would have if they‘d had the large truck.). I couldn’t believe it as I watched them disassemble my furniture, creating a jigsaw puzzle out of my things. It took so much time to fit things in that they didn’t finish the move that day.
I had to rent hotel rooms for all of my family that night and AHM took my things away “to lock it up on their lot for the night”. The next morning they showed up with the truck and a cargo van. They wanted to charge me for the additional vehicle and they took until 2 PM that day to finish loading the trucks. Due to their delays, I had tree solid days of driving ahead of me and only 2 ½ days to do it in. Insult to injury, they were now going to deliver and unload my things on Sunday morning (ha!).
We got into Arizona on Saturday evening at 9:30 PM and they were at the house on Sunday morning at 9:00AM. They were supposed to hire help to unload the trucks once that got to AZ but it ended up that only the two guys who drove the vehicles unload all of my things because one of them laid down his wallet along the way (In a store when they were trying on Duck Dynasty tee shirts!) and they no longer had the money to hire the help to unpack me! They blocked my drive with the truck, neither myself or my sister had anything to eat or drink the entire day.
Additionally, I’m still finding things are broken. They paid to fix the leg on a chair but my dining room table (from NFM design gallery had squiggly depressions in the top that can not be repaired short of sanding down the top by an 1/8” and then re-staining it). They got mad at me when I pointed out the broken chair leg, they even went so far as to insinuate that it was broken before it went on the trailer (until the found the piece laying in the trailer).
Lastly and worst yet, things are missing. Some silly…toiletries…some not so silly, my grandmother’s silverware. AHM had told me they run a thrift shop. It never occurred to me that there might be a conflict in that but now that so many things have gone missing, I have to wonder what happened. Did they run out of room to the point that they removed some of my things? I’ll never know but what I do know is that their 5 star ratings are a joke. I’ve struggled with leaving them an honest review because of their purported Christian faith. But I’m Christian and they did wrong by me. They took no care with me or my things and I’d leave them negative stars if I could!
To all concerned customers:
The review is tweaked by an upset customer, because all her belongings would not fit in our truck; however, the truck that we sent to her was actually a little bit bigger (2,050 c.f.), than the one we had originally designated (1,950 c.f), and we did this just to try to make sure we would get everything. The things she claims were missing, I guarantee were not taken by any of our crew; we have a 30 day "find" policy, and 99.9% of the time, the customers find the "missing" items later. . . some call us back to apologize for implying we "stole" them, others we have to call and find out the things were not "missing" after all. We do not run a thrift store. . .
One of our crew did have his wallet stolen at a convenience store, but our two man crew did unload her truck (even without the extra man) by the end of the day that we had scheduled to unload her.
If she had asked us to move one of the vehicles, so she could get out and go get something to eat, my driver would have been glad to. . . when he heard this part of the complaint, he just rolled his eyes and said, "All she had to do was ask that we move it, John."
We did pay for a repair, and originally she told us it was repaired, so I am not sure about this part of the complaint.
We sent a bigger truck, and we did everything the customer asked, and fixed the broken item, and I even asked the customer how we wronged her. Her biggest complaint was "missing" items, ( that I guarantee did not come back from Arizona on our truck. . . I was there when the truck came in), and the broken item, which indeed had a crack before we ever touched it, according to my crew leader.
We strive to do our best, and live by the golden rule, and I promise, we will continue to do this for all!
It was a great experience! We called and spoke with Tim in the office, and someone came out to our home in a timely manner, gave us a very fair and competitive bid, and we hired them. The men who came, led by crew leader Nathan, did a great job; the final cost came in a little over what they bid, but their care and professionalism was impressive from start to finish. . . we have already recommended them to my brother!