FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and transparent. We use an hourly rate plus a flat travel fee, with no hidden charges or surprise add-ons. If you need a larger crew, have specialty items, or are planning a long-distance move, we’ll provide a customized quote up front so you know exactly what to expect before booking.
- What is your typical process for working with a new customer?
Sunrise Moving and Packing keeps the process simple and stress-free: Initial Contact – You share your move details such as date, addresses, and any special items. Custom Estimate – We provide a clear, no-obligation quote and answer your questions. Schedule & Confirm – Once you’re ready, we lock in your date, crew size, and any packing services. Preparation – Our team stays in touch with tips and a checklist so you’re ready on moving day. Moving Day – Our professional crew arrives on time, carefully packs, loads, transports, and sets up your belongings. Final Walk-Through – We ensure everything is placed correctly and you’re completely satisfied before wrapping up.
- What education and/or training do you have that relates to your work?
Our team at Sunrise Moving and Packing completes professional, hands-on training in every aspect of residential and commercial moving. Each crew member learns safe lifting techniques, proper packing and furniture protection, and efficient truck loading and unloading. We also stay current on industry best practices and DOT safety requirements to ensure every move is smooth, secure, and damage-free.