FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Alpha Clean, we understand the importance of fair pricing, especially in today's economic climate. That's why we are committed to providing top-notch cleaning services without overcharging. We believe in transparency and honesty in our billing practices, ensuring you only pay for the work that is done.
- What is your typical process for working with a new customer?
We are thrilled to welcome new clients and are eager to provide a service that is perfectly tailored to your unique requirements. To ensure we meet your expectations, we will begin by collecting your contact details and understanding the specifics of your cleaning needs. Once we have this information, we will coordinate with you to choose the most convenient communication method, be it a phone call, text, or email, to discuss any additional details that will help us serve you better. We will also go over the billing and payment options to find the one that works best for you. After everything is set, we will schedule your cleaning at a time that suits you. Rest assured, our team is committed to delivering exceptional service and we look forward to demonstrating our meticulous attention to detail.
- What education and/or training do you have that relates to your work?
I've spent the last 7 years plus in the cleaning industry. Many people think that cleaning is easy, and for the most part it is. I've found that while experience is always a plus, having a team that actually loves to clean and cares about their craft is really the secrete sauce.