1. Mediation is about creating a safe environment for productive communication to occur. In addition to being a mediator, I am also a Professor of Communication at Saint Louis University. I am a communication process expert and understand the norms of effective communication practices, including verbal and nonverbal behaviors.
2. I am a socially-savvy individual. I pay attention to what people are saying and "live in their language." I ask a lot of questions to build the entire picture of the dispute.
3. I am very transparent with my practice and strategies; the clients are always on the same page as I am and I explain every step of the process.