FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on event duration, event type, location, and setup requirements. Standard bookings are 4 hours, with 24-hour rental options available. Weekend and high-demand dates may vary. Travel outside our service area may include a mileage fee. We’re transparent upfront and provide clear pricing before booking so there are no surprises.
- What is your typical process for working with a new customer?
First, we discuss your event details — date, location, surface type, guest count, and vision. Once confirmed, we provide a quote and secure your date with a deposit. On event day, our team handles delivery, professional setup, and breakdown. We make the process simple and stress-free so you can focus on your guests.
- What education and/or training do you have that relates to your work?
Our experience comes from years of hands-on event production, customer service, and managing large-scale private and corporate events. We prioritize safety, proper equipment handling, structured setup procedures, and professional communication to ensure each event runs smoothly.