Lime: Tribe Custom IT Solutions

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Computer issue

Computer type

Desktop or laptop

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Introduction

Peers in my industry are usually not people person's, talk way over your head, and sometimes arrogant about what they know. I have loved troubleshooting since growing up with computers from an early age. I enjoy fixing the problems that arise when using technology, and I attempt to pick up from clients what they want to know or not know while finding the perfect solutions to their problems. Also, as soon as the solution is fixed I would prefer talk about something other than Tech entirely! Troubleshooting! Not knowing all the time what the issue is and finding it. I also like working with people and providing a satisfying solution to their needs.

Overview

Hired 53 times

1 employee

24 years in business

Business hours

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2019

Specialties

Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

43 reviews

5

93%

4

7%

3

0%

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Read reviews that mention:

Richard S.

Aug 16, 2015

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Hired on Thumbtack

Stewart Robbins is what you want out of a computer repairman/IT guy. I was fairly pessimistic about the process that led to me Stewart through Thumbtack (which in retrospect was unwarranted), but I couldn't have had a better experience. The process began by Stewart and I talking over the phone about my problem. The best part was that he let me spill my guts out on what "I thought might be the problem" and tell the ,at times convoluted, story about what happened to my computer; unlike many IT professionals, Stewart never interrupted me or corrected me, he listened attentively. After a bit of actual discussion between the two of us (which is a BIG deal, because most IT professionals try to only tell you what the problem may be instead of treating you like an equal, like Stewart does). Late into the night (past 9PM), Stewart was able to meet me to pick up my desktop tower to begin work on it (JUST 2 HOURS AFTER OUR INITIAL CONVERSATION). During the time Stewart had my computer, he always kept me updated through text messages (which I opted into). I really appreciated this because he made my problem his own and was treating the issues with deliberate vigor. The problem with my computer, which I had though was a simple instillation issue with Windows 10, turned out to be more complex than I had thought. As I had come to expect by this time (3 hours after I ever had contact with him), Stewart was straightforward, informational, and patient about the process to fixing it. It was fixed in less than 24 hours. Now about pricing, normal IT professional would charge by the hour and maybe charge for a few things that they shouldn't. As a person who knows more about the cost of computer programs than your average Joe (not much more though), Stewart price for this incredibly quick, efficient, and PERSONABLE repair was absolutely reasonable. I will be referring anyone I know in the Charlotte area to Stewart and I will certainly be calling him up if I ever have concerns or questions. tl;dr: Stewart is efficient, personable, and knowledgeable about computer mechanics. The price for his service is absolutely reasonable and I'd recommend him to anyone!

Computer Repair

Kim B.

Jan 24, 2016

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Hired on Thumbtack

Stewart arrived on time and quickly rectified my computer situation. He was amiable and quite pleasant. He is definitely my new computer repair guru.

Computer Repair

Deas M.

Oct 15, 2015

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Hired on Thumbtack

Stewart Robbins is the most knowledgeable IT person I've ever worked with. He is available immediately - he fixed my computer and got it back to me in less than 24 hours. He was kind and patient with me during my explanation of what had happened with the computer - I probably came across as hysterical. But he took it all in stride and was very professional as well as personable. Bottom line: he's the at IT in Charlotte in my opinion.

Computer Repair

Victoria H.

Jan 26, 2015

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Hired on Thumbtack

Stewart was prompt, yet flexible. He was on time for both of our appointments. The price turned to be higher than expected, but Stewart had to work extra time to fix my Dell computer. He also installed new operating system, antivirus, and MS Office. My computer is like brand new; it runs fast and smooth! So happy!

Computer Repair

Carla H.

Sep 21, 2015

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Hired on Thumbtack

Stewart did a great job on my laptop. He was able to diagnose it, order new parts and repair it in a couple of days, even picking it up from and dropping it off to my location. It is working perfectly. Thanks, Stewart!

Computer Repair

FAQs

How did you get started doing this type of work?
I was an 80's kid and always had a personal computer in the home. I got to grow up when the internet was just text on a black screen and enjoyed troubleshooting games and playing them with friends. By the time I finished high-school the internet was in full motion and the demand for IT was growing. So I naturally studied and found myself in the IT field.
What types of customers have you worked with?
Professional Services, Property Managers, Dr Offices, Dentists, Resteraunts, Schools, Churches, non-profits.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you can relate to the person providing the service, be reluctant to buy expensive equipment to or feel like you are spending money throwing parts at the issue.

Lime: Tribe Custom IT Solutions

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