If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Dedicated and detail-oriented professional with a strong background in residential and commercial cleaning services. Committed to delivering impeccable results and creating clean, comfortable environments for clients. Skilled in time management, organization, and customer service, ensuring client satisfaction and loyalty. Passionate about maintaining high standards and fostering positive relationships. Ready to bring a sparkle to every space!
Overview
Hired 84 times
Serves Charlotte, NC
Background checked
2 employees
21 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Credit card, PayPal, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Property type
Frequency of services
One time cleaning
Multiple per week
Weekly
Biweekly
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and value.
Excellent 4.9
44 reviews
5
96%
4
2%
3
2%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Lori H.
Apr 29, 2026
•
Hired on Thumbtack
Carolina Shine did an amazing job cleaning my home today! They are detail oriented, hard working and go know how to clean! We are glad we found them for our routine cleanings.
Details: 4 bedrooms • 3 bathrooms • Standard cleaning • Baseboard cleaning • No pets in home • Once a month
House Cleaning
Bee P.
Jun 29, 2026
•
Hired on Thumbtack
I needed House cleaning right away and they were able to accommodate me within a day. they were friendly and professional and did an excellent job
Details: 2 bedrooms • 2 bathrooms • Standard cleaning • Baseboard cleaning • Pets in home • Once a month
House Cleaning
Joe G.
Jan 28, 2026
•
Hired on Thumbtack
Carolina Shine was hired to do a cleaning of my house for a deep clean requirement. They arrived on time as committed and did an excellent job of cleaning my property. Overall very happy and satisfied with the service.
Details: 3 bedrooms • 3 bathrooms • Standard cleaning • Fridge cleaning • Pets in home • Once a month
House Cleaning
Christine R.
Mar 18, 2026
•
Hired on Thumbtack
Carolina Shine Facilities has my highest recommendation. Tatiene and her team deliver an exceptional level of cleanliness — my home is spotless when they leave. She is reliable, responsive to any requests, and treats my home and belongings with great care. On top of all that, she is genuinely a pleasure to work with. Five stars!
Details: 1 bedroom • 2 bathrooms • Standard cleaning • Baseboard cleaning • Pets in home • Once a month
House Cleaning
April T.
Mar 31, 2026
•
Hired on Thumbtack
Very professional and really take their time cleaning my home. Great Quality Work! Will be using them every month!!!! Thanks so much ladies!
Details: 4 bedrooms • 3 bathrooms • Standard cleaning • Pets in home • Once a month
House Cleaning
Credentials
Background Check
Tatiene Dos Santos
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on the size of the home, the level of cleaning needed, and how often the service is scheduled. One-time cleanings may cost more, while recurring services offer better value. Any additional services are discussed upfront so there are no surprises.
What is your typical process for working with a new customer?
My process starts with understanding the client’s needs and the type of cleaning they are looking for. I then provide a clear estimate and schedule the service. During the cleaning, I focus on details and consistency, and after the visit, I make sure the client is satisfied and discuss options for ongoing service if desired.
What education and/or training do you have that relates to your work?
I have hands-on training through years of experience in residential and commercial cleaning. I continuously improve my skills by learning best practices for cleaning methods, organization, and safe use of products to deliver consistent, high-quality results.
