FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the property, level of detail requested, and any add-on services chosen. We offer transparent quotes with no hidden fees. First-time customers receive 10% off their initial cleaning, and recurring clients (weekly, biweekly, or monthly) save up to 15% on regular cleanings. Each job is priced fairly based on the time, team size, and quality standards expected from OC Deluxe Cleaning.
- What is your typical process for working with a new customer?
We start by gathering a few details about the property and what kind of cleaning you need. Customers can share photos or videos to help us provide an accurate quote. Once we confirm the scope, we schedule a convenient date and time. On the day of service, our cleaning professionals arrive on time, fully equipped, and perform a detailed clean according to the selected package. After the cleaning, we follow up to ensure satisfaction and discuss any ongoing or recurring needs.
- What education and/or training do you have that relates to your work?
Our team has completed professional residential and commercial cleaning training focused on sanitation, surface care, and safety. We stay updated on the latest eco-friendly cleaning products, equipment use, and quality control standards. We also have extensive experience working with property managers, homeowners, and real estate agents, which ensures a professional and efficient cleaning process every time