Charlotte, NC
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Charlotte Housekeeping Agencies

Browse these housekeeping agencies with great ratings from Thumbtack customers in Charlotte.

Top Pro
  • 3 years in business
  • 320 hires on Thumbtack
  • Top pro on Thumbtack
Jay T.
Verified review

I would like to express how happy and extremely satisfied with the deep cleaning service, I’ve received from MA cleaning services on 3/7/2016. These ladies worked extra hard from the time they step into my house. The service was absolutely the best service, I received from a cleaning crew ever, these ladies are very professional and friendly. I would recommend MA Cleaning Services 100 time to anyone who’s looking for a professional cleaning crew like MA cleaning to clean their home. MA Cleaning services has my business here on out. Thank you again ladies for cleaning my home.

Enjoy Maids
4.4
from 110 reviews
  • 244 hires on Thumbtack
Maigen T.
Verified review

I booked a deep cleaning service because my father just recently had a quadruple bypass and I was in town to take care of him. He was living alone after both of his parents - my grandparents - had recently passed after long years of health issues. Based on the reviews and my discussion with Dara, I felt like I made a good choice booking Enjoy Maids to come and bring a fresh makeover to the house! Our experience with the couple who came to clean was lovely, they were great people and we were totally comfortable having them in our home and felt like their personable demeanor was the best we'd met in the industry. In the last week, however, I've discovered many things that were not done well - or at all. First, there was no evidence of the 58-point checklist that reassured me during the process of finding a professional cleaning service. It was the number one reason I booked Enjoy Maids because with that checklist it seemed that my house would be thoroughly cleaned with every possible task accounted for. The checklist indicates that I would be given a copy and a chance to review the steps on it. I was asked several times by one of the cleaners to check after their work and to let them know if anything was amiss. Without knowing what to look for, it seems clean on a superficial level. However, on futher inspection, here is a list of things that were unsatisfactory about the cleaning: Kitchen Floor: I'm not sure what was used to clean the kitchen floor, but it was incredibly slick - causing my dad to nearly fall and have to catch himself - something he shouldn't be doing after being so recently out of surgery where his sternum was cut in half. There were several rubberized scrapes in the middle of the floor that WE were able to remove with a couple of sprays of Chlorox Clean-Up and a sponge - these should have been removed by the cleaning service. The knobs of the oven, the over backsplash, the microwave vent (as well as the inside of the microwave) were all still dirty. While I took the pictures today, not even a week after the cleaning, I would definitely think that even a week later it would be difficult for us to get these appliances as dirty as they are currently. The dust alone on the microwave vent shows that it's been quite some time since it was thoroughly cleaned - something covered on the checklist. Guest/Hall Bathroom: When I got in the tub the other day, I noticed that there were large areas of soap scum still on the walls of the tub surround. The walls of the surround also were covered in specks of what appeared to be dust, dirt, and hairs from what must have been a dirty cleaning cloth that was used to dry the surround. I took a glass and was able to rinse the specks of dirt away, but it was still unsettling to see hair and debris on a 'freshly-cleaned' tub surround. In that same bathroom, I noticed that there was still a lot of dust on the fake plant that was on the shelf, as well as the shower rod and the top ledge of the tub surround. The sink had some kind of grit in it and didn't feel as if it was cleaned properly. the tub surround under the faucet - near the soap scum - and there was still residue from soap and standing water. Checking behind the toilet, I noticed that there was quite a lot of dirt and dust on the baseboard, on the fixtures behind the toilet and on the base of the toilet itself. I've attached pictures that probably don't make my family look like the cleanest family ever, but we indicated that it would be deep clean because no one had had a chance to do a deep cleaning in months - this is the kind of thing that should be on the most basic of cleaning lists. Even though there were two bedrooms indicated on the cleaning request, I suggested that the second bedroom only needed to be vacuumed. However, I've included a picture that I took just a few minutes ago when I checked behind the door. There is a dead roach behind the door that was here when I arrived, something I didn't think to check because it was literally the only thing that needed to be done in that room and it was so obvious. The deep cleaning checklist includes a refrigerator cleanout and an oven cleanout, though when those were suggested, it sounded as if there might be an upcharge, or as if it would take time out from cleaning more important items. I suggested that they could be done 'if there was time', and apparently, there was not time. I am so incredibly disappointed in the service we received after communicating so clearly that my dad's house needed a deep and intense cleaning. There was even an extra charge for the deep cleaning as well as the upcharge for the carpet cleaning. I honestly feel like we are entitled to a refund of at least part of our payment of $202 (a total that does not include the $40 in tips I added to that total). The cleaning services we received were truly subpar. ---- I emailed this to the company and received an email suggesting that our cordiality with the cleaning couple was solely due to the good job (and not, perhaps because we're Southern people with manners), and asking why I tipped if I felt it hadn't been a great job. --- My reply: While there was a review at the end of the service, there wasn't a 'walk-through' as I would have expected. As I mentioned before, your website mentions a checklist and it would have been extremely helpful had Bri taken the walk through as an opportunity to point out what all they worked on so that we could look at it together. As someone who doesn't usually use a cleaning service and who doesn't visit this house very often - which I made very clear in our initial conversations - that would have been the perfect opportunity for me to review the status of anything I was concerned about. Without that checklist or a personal walk through, I was left to look over the rooms with an unpracticed, non-critical eye. I think you would agree that someone working in the cleaning industry has a much keener sense of what should be looked at or reviewed post-cleaning when compared to someone who doesn't know what is on the list. I did tip them because I have worked in service industries and I believe that workers should receive tips on service jobs. That tip wasn't 'for a job well done,' it was in gratitude for someone coming to help me when my father and I were unable to do a task - especially near the holidays. My dad is typically kind and welcoming to anyone who is nice, most people wouldn't consider that his remarks would imply that the service was perfect. He didn't look around the house at all to review the cleaning. We falsely assumed that there was a thorough job done. --- Enjoy Maids suggested they would give us a $75 discount on another cleaning, but never responded to my email asking about what the cost would be and how to schedule it. Additionally, I followed up in an email about a large gouge the cleaning crew had made in the wall: Toward the end of the cleaning appointment with your team, we heard a really loud thump as if something large had fallen and hit the wall in the living room. When I went out to speak to the crew before they left, I noticed a gouge in the wall near the couch. Below the gouge in the wall, there was chipped drywall on the floor - in a prominent location about four feet from the front door. It was clearly visible, between the couch and a table sitting two feet away. I should be more comfortable in the future pointing out issues, but I was hoping that either person on your team would say something like 'we accidentally did this, we're really sorry', but that didn't happen. If it had been present before they arrived, their vacuuming would have cleaned up the drywall, don't you think? Since no one else was in the house at the time, it certainly didn't happen by itself. That's the major concern I have with the cleaning. If that large gouge in the wall - and I can send a picture later today - was caused by an accident, your crew should have said something. Or, if they noticed it and it wasn't their fault, they should have cleaned up the drywall chips (and maybe pointed it out to us). That alone is such a disappointment - if I can't trust the cleaning crew to either clean up something glaringly obvious OR to tell me they damaged my house, what good would it be to bring up the poor cleaning job?

Cat's Cleaning and More
4.6
from 59 reviews
  • 121 hires on Thumbtack
Matt S.
Verified review

Cat was prompt and did an execellent job. She's a very sweet and personable woman. I highly recommend her cleaning services. I look forward to using Cat's service again.

Graham Cleaning Service
4.3
from 26 reviews
  • 8 years in business
  • 34 hires on Thumbtack
John B.
Verified review

Full disclosure: I used to manage the housekeeping and floor technicians in a large Charlotte nursing home so my standards of what I know can be done are very high. With that said, Johnathan and his crew were on time, professional, and very knowledgeable about treating and cleaning different surfaces throughout my house. This was a move out cleaning that I needed done on short notice and they completed the job efficiently, and with a high level of quality. Johnathan was focused on exactly what i wanted and he even let me borrow his ladder while he was there so i could change some light bulbs. I will definitely use this company again.

  • 12 years in business
  • 36 hires on Thumbtack
Cheryl R.
Verified review

I have used Maid Pro now for approx 6 months. They have been professional and caring since day one. I am a pretty particular house keeper-and they have always done an outstanding job every time!! They remind you not only by email bit with a personal call as well. I would highly recommend this company to anyone looking for housekeeping assistance!! Thank you Maid Pro!! There is nothing like coming home from work and your house is done!!

Elite Cleaning Service
3.9
from 8 reviews
  • 4 years in business
  • 18 hires on Thumbtack
James R.
Verified review

We are very pleased with Shari's services. She has exceeded our expectations. She is reliable, dependable and has a great attention to detail. We wanted to find a housekeeping service that cleaned our house the way we would clean it if we had the time. I'm happy to say that Shari meets our needs. Even our cats love her.

Pamela Aiello Housekeeping
5.0
from 3 reviews
  • 33 years in business
  • New on Thumbtack
Stephanie M.
Verified review

I have been utilizing Pamela's housekeeping services for well over a year and have been perfectly content with her work. She is a very hard worker, detail oriented, friendly, consistent and always on time! It's a definite pleasure seeing the results after each weekly visit. I would HIGHLY recommend her...she's incredible.

  • New on Thumbtack
Ray M.
Verified review

These are great people, and I am glad I came across them. I had them pressure wash my home, and the young lady now is our housekeepers. Very hard working people, and great prices.

About

I have been doing housekeeping for 30 years of my life, from rest homes and hotels, to private homes. I dust, clean bathrooms, wash dishes, sweep and mop floors, wash clothes, make beds, and do a little cooking. I have also done home health care in private homes and I'm looking for someone who would like to hire me for any of these services.

  • New on Thumbtack
About

I will do general housework. I clean windows and plant flowers I also babysit and hope to be good at what I do. I hope to move on in life.

  • New on Thumbtack
About

I am interested in starting my own housekeeping service provided that I can get help in getting clients. I have cleaned for temporary services in the Charlotte area. I have also cleaned for independent contractors in the Monroe and Charlotte areas. I have done constructive cleaning alone with offices, homes, and business parks. I am very good at what I do. I am very dependable, trustworthy, and flexible.

  • 21 years in business
  • New on Thumbtack
About

I am one of those detail cleaners if I d not like it I know you will not either so the job is done on a professional level or it is redone.

  • 4 years in business
  • New on Thumbtack
About

We're offering to do light housekeeping duties, meal preparation, errands, grocery shopping, household management as well as elderly care and pet care while you have a worry-free outing. My team member offers lawn care, property removal, and other outdoor tasks. We provide trustworthy, caring, and honest care in your home.

  • 8 years in business
  • 1 hire on Thumbtack
About

Metro's Other Woman is an all-in-one service for savvy, forward-thinking individuals and business owners who are on the go but wise enough to delegate and share the load. A fully licensed and bonded business and personal assisting firm, Metro's Other Woman understands your busy life. We offer an array of services that cover every last one of those demanding details that complicate your life. Do you need office organization, event planning, housekeeping, errands, laundry, closet overhaul, walking the dog and a little bit of everything? Breathe. Take a load off. Metro's Other Woman has got you covered.

  • New on Thumbtack
About

I provide detail cleaning of baseboards, ceiling fans, light fixtures, knick-knacks, pictures and kitchen appliances as needed. I organize and color coordinate your cloths, shoes and other items that will help you to have more time for you and your family. I also do general cleaning. I will give you what you like and give you suggestions to help you have better productive days.

  • 27 years in business
  • 1 hire on Thumbtack
About

I'm very dedicated to doing a professional job and take pride in quality work. Have a eye for detail and have always made sure if I do a job it isn't complete untill my customer is satisfied.

  • New on Thumbtack
About

We offer the following services: * Housecleaning: We supply all the cleaning products, as well as a mop, broom and vacuum (not a steam cleaner). We clean bathrooms from top to bottom, sweep, vacuum, and wash windows within reach, unless a ladder is provided. We clean kitchen, dishes, countertops, floors, and tables. We offer free estimates per house. * House sitting: We would watch over animals, and plants. We can discuss this upon request. * Dog walking: We walk dogs around local parks or on near sidewalks for about one hour. We can discuss this upon request. * Animal care: We have no problem watching your pets while you are out-of-town or away for the weekend! We provide baths for cats and dogs in healthy shampoos and conditioners and we make sure all other kinds of animals are fed and the bathroom area is cleaned. We can discuss upon request. Mariah Brown Email us. We service Hickory, Hudson, Lincolnton, and Granite Falls and towards the charlotte area(Denver, Gastonia)

  • 3 years in business
  • New on Thumbtack
About

I UNDERSTAND WHAT MOMS NEED DONE IN THEIR HOUSEHOLD AND I'M WILLING TO HELP THEM OUT SO THEY WILL HAVE MORE FAMILY TIME!

  • New on Thumbtack
About

Our gold is to sastified our clients need and provided them with an exellent job.

  • New on Thumbtack
About

I do the following: * Deep cleaning * Carpet cleaning * Kitchen cleaning * Bathroom cleaning * Laundry * Running errands * Grocery shopping (if needed), etc.

  • New on Thumbtack
About

I am an excellent housekeeper. I clean from top to bottom. I am very detailed and never miss a spot. I will cater to my customers' needs, whatever it is they want. My Girl Scout motto I have always lived by is "You leave things looking better than you found them!"

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