Mr. Rooter of Charlotte, NC
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Plumbing Drain Repair
Mr Rooter was a great pro to work with. They came and gave me a second opinion, very reasonably priced compared to others. They also were timely in completing the work. Would recommend them for sure.Oct 15, 2020Verified
Matt and Mike were professional, prompt, and patient. They carefully explained what they found and my options for repairing. They got the work done quickly and had everything cleaned up and back to normal the same day. I would definitely call them again to repair a plumbing issue.Sep 12, 2020Review from GoogleMr. Rooter of Charlotte, NC's reply
Michael, thank you for your positive feedback!
Mr. Rooter plumbing of Charlotte has helped me and my clients on several jobs. They are always very professional and make doing business very easy at a very fair price! From the office manager David Zeitlen to the technicians like Matthew and others they stay in constant contact so you know exactly when they are arriving and what they will be doing and how much it will cost. Will always refer them to anyone with plumbing needs!Sep 10, 2020Review from GoogleMr. Rooter of Charlotte, NC's reply
Thank you for the great review. We always appreciate you and the referrals you send to us!
Mr Rooter promptly responded to my phone call, sending Matthew out to provide an estimate, explaining the repair options. The job was to replace our water (feed) line, from curb to the house.Despite some issues encountered from earlier repairs the crew was able to complete the job same day, and kept me informed throughout the process.The Mr Rooter team was prompt, professional, and addressed my issue in an expeditious manner.Aug 25, 2020Review from GoogleMr. Rooter of Charlotte, NC's reply
Thank you, Mr. McElhaney, for your great review! We are happy that we were able to help you.
Mr. Rooter provided a phenomenal experience! From the initial phone call, to the plumber's estimate, to the actual install and answering all my questions afterwards, they provided OUTSTANDING service!Sep 15, 2020Review from GoogleMr. Rooter of Charlotte, NC's reply
Thank you, Ms. Davis! It was our pleasure to help you!
License Type: Plumber – Class I (NC)
- What should the customer know about your pricing (e.g., discounts, fees)?We have an up-front, flat rate pricing model. Our professional plumbers explain what services they are going to perform—prior to starting the job. You will be presented with options to make informed decisions about your plumbing services.
- What is your typical process for working with a new customer?We make your emergency a priority, scheduling service as quickly as possible to resolve your problem. We wipe our feet on our own mats, we wear shoe covers before entering your home and we’ll offer you a fair assessment of your plumbing situation and how much it will cost to handle it.
- What education and/or training do you have that relates to your work?Our plumbers are licensed and insured, which means our experience is backed by high levels of training and continuing education. When you call us, you can be confident knowing you are getting service from plumbers who know how to handle your problem effectively, with the least amount of time and money.