Sandy D. says, "January 2026 – Elite Exteriors just completed replacing my old, rotting deck. I am so happy with their customer service and attention to detail – their thorough and honest evaluation of my project – the professionalism, work ethic and knowledge of the entire company and crew – their patience with me as they respected my needs and answered all of my questions – and how well they communicated with me during the entire process. This locally owned company was very conscientious and I highly recommend them.
Originally, as I was shopping for my project, I was drawn to Elite Xterior’s Facebook page as they are “100% recommended” and have excellent reviews. Elite Exteriors has over 15 years of experience, is licensed and insured, offers a free estimate, and posts quality photos of their jobs before and after.
Mike was the salesman that came to my house first. He took the time to inspect my deck thoroughly – including evaluating the condition of the floorboards, floor joists, support posts, railings and steps. This was important to me as I knew Elite Xteriors did more than just decks – so they would notice and take care of any unforeseen problems, not ignore them as some companies might do. Mike even noticed my gutters were leaking – something none of the other companies saw when they came over to give me an estimate. I was able to get that fixed under my warrantee – easy peezy!
I really appreciated Mike’s explaining the pros and cons of a wood VS a composite deck – describing how many years each would last VS environmental sustainability VS maintenance required VS overall cost. Additionally, he compared the pros and cons of each of the 3 major composite brands for traction when wet, heat resistance in summer, cost, warrantee, customer complaints, warping or fading, etc. We reviewed layout and design options, railing and color choices, quality of materials, construction training for their crews, and updating everything to code.
The estimate was emailed with a detailed line-by-line cost breakdown (unlike other companies I met with for estimates) and the cost held true throughout the job until the end. Payment options and payment schedule were presented so that there were no surprises.
I was able to call the composite manufacturer for free color samples – and even they said Elite Xteriors was an exceptionally good company, and I would be very happy with their customer service – that was very reassuring to hear!
The Project Manager, Maegan, came over next to re-review all the details and measurements, set up materials and dumpster delivery dates, and schedule install dates – keeping to the timeline as promised. She was respectful of my wildlife friendly yard, and we discussed specific details about the finished product being safe for the backyard critters. Probably an unusual request, but very important to me.
The crew arrived on time every day – working thru the entire icy cold week Raleigh just experienced. They were respectful of my property and cleaned up well each day. They tolerated my need to recycle as much of the extra materials, cardboard boxes, plastic, and metal scraps as possible.
Alfredo Jr was my exceptional crew leader. David and his brothers, Arnold and Jorge, were my exceptional crew. I really enjoyed watching them work as they were so conscientious – noticing every detail with a good eye for balance – leveling, centering, double checking placement and measurements etc. They obviously enjoy their work and take pride in what they are doing.
The crew noticed, evaluated, and repaired the unexpected wood rot on the ledger board under the window and band board under the door. They removed the insufficient flashing and replaced it with the proper flashing to prevent the problem from reoccurring.
The few Hardie Plank siding boards that needed to be removed were replaced – exactly matching the style I have – and the new seams were caulked. My sister is an architect, so I showed her photos of the damage and the repair process. She stopped by my house – totally impressed that they were doing everything so well!
The crew remembered each concern I mentioned about particulars I still had questions about – and took the time to discuss each one with me before cutting and installing. I really appreciated their patience with me, especially as we went over the railing details.
Owners, Eric and Brian, stopped over to personally check on my project and to do a final walk through when it was completed. Overall, I was totally impressed with everything from start to finish. I look forward to finding a pretty doormat, putting pots of spring flowers on the new deck, and hosting a party!"See more
