Alliance Garage Door

I remember this and thought I had left a response after seeing this post. That week because my wife worked at Moses Cone Hospital pediatric unit had brought home Nora Virus and it had went through her my two kids and myself. That's why I couldn't make it Monday. On Friday when I got there I told you I had to go get a drink. Well that was because I had to go to the bathroom. I though I was over what I had been through and it hit me again before getting to your house. One thing I dont ask customers to use there bathroom like that and knowing how contagious that is I definitely want going to ask to use your bathroom. The simplest thing for me to say was I needed to go to the store and get a drink. As for what you said about it working after I left then it was a loose wire. It wasn't loose when I left and it was working so how was I responsible for it coming loose. I dont drink by the way. I have 53 reviews on Home Advisor every single one is 5 stars. All my google reviews are 5 stars. This is the only negative review I have anywhere and I sorry you had such a bad experience. I'm not certain this has been awhile back but I'm thinking the work I done had nothing to do with the wires on the photo eyes. Even If I did and it worked when I left how would the wire come loose unless someone hit the photo eye and it pulled the wire loose. I will normally talk customers through something like that to keep from having to charge them even if I were to come out because I had done prior work for you I wouldn't have charged you enough but to cover my gas. I felt I should explain this situation with the accusations that I was drinking on the job but I'm sorry you had suck a bad experience. I do excellent work and stand behind what I do and I'm willing to do what ever repair you have for only the cost of materials. I've been in business for over 10 years and this being the only negative review I have anywhere I would like the chance to make it up to you. If not I understand and wish you guys the best.