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We were contacted by Sergio very quick after submitting our request and they were able to come out the same day and diagnose the window repair. We also needed a few other things done like kitchen remodel, tile and painting job. Sergio was very quick to give us a quote the same day within a few hours of our initial meeting. We decided to hire them theme for the different projects and will highly recommend to family and friendsFeb 15, 2020Verified
Drywall Installation and Hanging
Overall, I give my experience with this company two stars. Sergio was quick to respond and give me a quote that was a great price. Reviews on here were good and so I decided to hire them. The work was a big job and included tile floors in three rooms, building a tile shower, subway tile around a tub, installing hardwoods, dry wall ceilings and walls, scraping popcorn, patching holes, and some additional framing. Overall, their team knew what they were doing and did quality, timely work. This awarded them two stars. However, I would not rehire due to some major business and customer service flaws. Here is a list: 1. Upon completion, they left the backdoor to my house open. It poured rain that evening and ruined the hardwood in that area. They now will not return to repair and blame me for leaving it open. We weren't home and know one else had a key to our home. 2. Left several spots of drywall unsanded and unfinished. Won't return and say I should have noticed before they left. 3. Left windows open every night to my house and there was rain all week. Constantly had to stop by to make sure windows were closed every night. 4. Installed the incorrect color grout on the subway tile. 5. At completion, tried to charge me $700 extra for services "not included in the quote". Told me this was a great deal and the dad Got very upset when I refused to pay it although there was never discussion during the job that this list of items were going to cost extra or how much extra. 6. Charged me for $ they spent on materials( agreed to a labor price and I would reimburse materials when receipt was presented) that I considered outside of the job. For example- new saw blades for their saws, they bought the wrong staples for floor ($80 box), and lots of extras that it is hard to verify whether those materials were really used. 7. Heard the dad tell his crew to use the garbage bags that I left at the site that I had purchased and throw the ones they purchased for the job in their truck. He then tried to have me reimburse for the bags he bought as materials for the job. Small item- but just made me feel like they were dishonest. 8. Left my yard a mess. Threw pieces of drywall out in the yard despite trash bags on sight and it rainy and muddy outside. Cigarette butts, food wrappers, drink cups in a pile on the porch despite trash cans and bags available. 9. Broke my front door handle carrying in drywall. 10. Cranked up my heater everyday. I had set on 55 because we aren't living in the house during renovation. Would stop by at night and it would be set on 90. Who wants to pay that power bill? Overall, the crew did good work. For example- not a crappy tile Job or uneven framing, but felt used and like they were dishonest. Communication was poor and wouldn't recommend. I was too trusting in that I should have taken off work all week to watch their work and use of materials, purchased everything myself. My recommendation is for you to force the communication and micro manage the process if using them and you'll get good work at a decent price. Maybe it was the size of the job, but way too many errors to ever hire again.Jan 14, 2018VerifiedAntonio Remodeling & Renovations's reply
i do not agree with this review, the job site when we got there was messier than i can describe, the extra work we did you would not of been able to complete yourself at the time we needed it to stay on track, we had to buy trash bags to throw our trash away, TRASH BAGS WERE NOT ON SIGHT. all extra materials we purchased were so the tile looks professional. we diacussed ua buying extra material if needed so you didnt have to go buy it and get the wrong thing. i left all doors closed and locked before i left.
Roof Repair or Maintenance
I traveled to Greensboro from Fayetteville to have this roof repair done on a specific day. Sergio called me and was prompt on arriving at the address and after checking the roof, left to get the materials he needed, returned promptly and completed the job. While I called Antonio Remodeling/Renovations for a specific area of repair, Sergio checked the entire roof for me and completed all the areas that needed attention in a couple of hours in one afternoon.Sep 8, 2017Verified
Roof Installation or Replacement
Sergio called me within 15 minutes of my request and scheduled an appointment. He was about 15 minutes late arriving but did a nice job on my roof repair at a fair price. I would hire again.Sep 6, 2017Verified
Roof Repair or Maintenance
Antonio came out on a Sunday morning to repair my seller's roof for a closing on Tuesday. He was professional and we greatly appreciate his help and highly recommend him!Oct 9, 2016VerifiedAntonio Remodeling & Renovations's reply
Thank you amanda we got the problem taken care of. If the new home owners need any type of home improvement we will be happy to assist
Sergio Guerra De Luna
- What should the customer know about your pricing (e.g., discounts, fees)?We price everything on detail, amount of work, products used for the project, design idea, accessibility, time frame.
- What is your typical process for working with a new customer?I introduce myself, I explain to them all the services we provide, and also explain to them how the process for the particular job they are doing will go. I also explain the process of getting material and payment process.
- What education and/or training do you have that relates to your work?Sergio: “Only high school education, i started helping my dad from 10 yrs old during the summer when school was out, and on saturdays on week days, after high school I went full time working with antonio” (my father)