FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge $70 per hour with a $140 minimum charge [which covers the first two hours]. Travel Time is charged for out of town situations. I have traveled as far as 16 hours to do work, but travel time was charged on top of the actual job site work time.
- What is your typical process for working with a new customer?
First, after introducing myself, I do my best to find out the history and scope of the project at hand. I try to understand the project well enough to know if my skills and craft are the right fit for the client. I do not build, I repair. I do not run a crew; I work by myself for the most part and suggest or occasionally hire subcontractors to do what I do not do. Second I do my best to come up with a game plan that will get the client taken care of in a timely manner with a level of craftsmanship that meets or exceeds my client's expectations; whether I do the work or someone else ultimately does the work since it is an area that is outside of my area of expertise. Third, work diligently to get the job done as close to the clients expectations as I have the skill to. Communication is key here. Sometimes clients expectations are unrealistic given the parameters of the situation. Anything is possible to be done but cost and time are usually restricting factors.
- What education and/or training do you have that relates to your work?
44 years of OJT as retail hardware salesman, remodeler's helper, punch-list mechanic, and finally as a business owner. Formal education? No. Informal and highly accountable education, one does not get paid until it the job is done right and in an acceptable manner? YES. There is always new things to be fascinated by and challenges to overcome in repair work. I love it.