FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our indoor environmental quality inspections are priced in 2 ways. The first is based on the location and size of the space to be tested. Larger spaces with greater issues tend to take longer to complete and therefore cost more. In addition to this price our samples are priced separately. The number of samples taken is determined on job. No samples will be charged without the consent of the homeowner. Our energy audits have a set price for houses up to 3500 SF. Larger houses take longer to complete and are charged based on the size difference.
- What is your typical process for working with a new customer?
Our process usually starts with a customer contacting our office with some sort of issue. Sometimes their energy bills are too high or sometimes they are worried about mold or the air in their home. We will ask a few questions regarding the issue they have on hand and some information about their home and provide them with a quote. If they decide the price is suitable for them we will get a time scheduled that works for both sides.
- What education and/or training do you have that relates to your work?
All of our technicians are required to do a certain number of continuing education hours in order to maintain their certifications. This includes attending conferences, participating in webinars, and reading the latest news from the industry.