I posted a project request via Thumbtack on August 16, 2017 for an interior designer to help me design my new historical loft apartment. Ann Lamm Interiors happened to be the first "Pro," that responded to my request. She scheduled her "First Consultation," on the same day- August 16, 2017. Her First Consultation with me was $100.00. (Which I paid via cash.) During our first meeting Ann took measurements of my loft/came up with "design layout for the furniture to be placed, and she made suggestions regarding the floor condition. At the end of our first consultation, we agreed that I would pay $2500 dollars for laminate floors to be placed in the kitchen/dining/living rooms and hallway. I hired her because she had positive rewiews/self proclaimed "expert," with over 20 years of experiencevia Thumbtack, Angie's List, GoSmith.com, Houzz.com, and Facebook.
At the beginning we both talked to the front office of my apartment and they made it perfectly clear that nothing was to be removed or added on the floors including the baseboards, and that the apartment had to be returned to its original state. No glue or paint was to be used. Ann told me on numerous occasions that no changes would be made. The project was supposed to last only a day, and it lasted more than a week. She made constant excuses as to why the jobs was not to be done. As a result the job was horrendous and permanently damaged my apartment. Not only did they remove the baseboards and try to glue them back on, they did not even put some of the baseboards back on. The contractors left many of their supplies including glue and paint in a trash bag in the corner. There are also several areas where no laminate wood was placed. Instead of having improved floors. I will have to pay additional money to hire a contractor in an attempt just to restore the baseboard back to it's original condition. This is the worst experience I have had dealing with any professional service online and I would not recommend Ann at all.