FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Sessions are held on webex ( a free downloadable service )
- What is your typical process for working with a new customer?
Step 1 : The first step is speaking with the parents / guardians about requested services Step 2 : Our team come up with a plan tailored to your child and match your child with a PESP tutor Step 3 : Log into your students school portal to view grades, check number of late assignments, email teachers if needed etc depending on requested services Step 4 : Initial Session. Webex session with child Example : Requested Service : Homework Management / High schooler The first session will consist of the tutor and your child creating an excel spread sheet with all assignments and due dates listed to effectively manage assignments. Our sessions will consist of not only managing homework assignments but teaching you child how to be proactive, time management, and assisting them with homework.
- What education and/or training do you have that relates to your work?
Everyone on the PESP team has a College Degree and many are either pursuing or in Grad School