FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a price list for our hourly moves (moves within 35 miles of the origin). Household moves over 35 miles are charged by the weight of the items (according to the rules of the North Carolina Utilities Commission, who regulates all moves within the state of NC). We do offer discounts for first responders, military, teachers and seniors. We also have programs in place to assist with qualifying single parents and families who are struggling.
- What is your typical process for working with a new customer?
Ashe Van Lines, LLC appreciates everyone who reaches out for assistance with any move. We communicate with our customers through the phone, in person, emails and text messages. The office staff is available to answer questions, moving tips and any other information someone moving might need.
- What education and/or training do you have that relates to your work?
All office staff and the owner have completed the required moving training through the North Carolina Utilities Commission. Movers have gone through training to learn how to safely pack items and wrap and pad household items to ensure they are protected as they are moved. Ashe Van Lines, LLC is a member of the Chamber of Commerce, the Catawba Valley Realtors Association, North Carolina Movers Association, NAOPM, and the Better Business Bureau. We are also certified by Home Advisor and Angie Leads.