I hired M&M Grounds Maintenance to aerate, seed, and fertilize my yard. I am new to North Carolina, purchased a new home, but am unfamiliar with the needs of maintaining a grass yard here in the South.
M&M replied to my initial inquiry within minutes with an initial estimate. M&M was very clear that the initial response was an estimate only and that he would need to see the property before providing a firm quote. The quotes I received for the services ranged from a low or $125 to a high of $225. After several rounds of email with M&M and the other contractors, I was satisfied that each contractor was quoting to the same set of requirements and revised estimates were received. M&M was the only contractor who would provide a firm quote only after inspecting the property. I liked that...no surprises after the fact.
Mark and his wife, Shelley arrived at my home on schedule the following Saturday. They sent me a text message saying when they were on the way and the estimated time of arrival. After reviewing the size of my yard and the condition of the grass, Mark provided a firm quotation, introduced me to Shelley, who does the customer service, billing, and scheduling. I agreed to Mark's firm quote. The next day, Sunday, I received a text from Shelley scheduling my service for the following Wednesday in the late afternoon. Mark and his son Daniel arrived around 5:00 PM, again right on schedule. They did a great job, explained to me what and is needed and why, and how often the service is needed. M&M's lawn service also includes application of a pre-emergent in the early spring and again 4 weeks later included in their price. None of the other contractors offered this service.
M&M is a family owned and operated small business that understands that customer service is the key to success. They do a great job at a fair price, and are reliable and dependable. M&M won my business and I will be using them for all my lawn care needs.