FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Measurements and selections need to be chosen for any estimate to be drawn.
- What is your typical process for working with a new customer?
I would first need to meet with the customer in their home that needs the window treatments to assess what the customer is attempting to accomplish. At that time the type, configuration and colors will need to be chosen to draw up the cost estimate. I will take all measurements and apply the chosen window treatments for a price quote. Depending on the scope of the project and/or if different scenarios are being considered, I will gather all the information to work up and forward to my customers when it is completed.
- What education and/or training do you have that relates to your work?
I purchased a "Gotcha Covered" franchise where I trained, learned and initially built my business. I took my business and went out on my own because I did not need to be part of the franchise group to be successful. I am a Business Graduate from Villanova University. I spent 30 years in the hospitality industry managing Salesmen and Delivery personnel so customer service is something I have extensive knowledge with.