Souza’s Services — Premium Housekeeping

Top Pro

Zip code

Frequency

Number of bedrooms

Cleaning type

Responds in about 2 hours

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If you hire this pro, you’re covered by a money-back guarantee. Learn more

About

We deliver boutique, hotel-level housekeeping for busy families in Charlotte and Lake Norman. Women-led, insured and background-checked team, clear checklists, and consistent results. Choose Essential, Signature Deep Clean, or our Premium Housekeeping plan and get your time and peace back — every visit.

Overview

Current Top Pro

Hired 76 times

8 similar jobs done near you

Background checked

8 employees

7 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Credit card, Stripe, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

Services offered

Cleaning type

Extra services

Interior window cleaning

Fridge cleaning

Oven cleaning

Laundry

Pets

Houses with pets

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

97 reviews

5

96%

4

0%

3

1%

2

1%

1

2%

Read reviews that mention:

Lindsey H.

1 month ago

•

From Google

Had my first cleaning with Souza's Services LLC today and am very pleased with the results. They arrived on time, did a good job cleaning and allowed me to look to make sure everything was OK prior to leaving.

Souza’s Services — Premium Housekeeping's reply

Thank you so much, Lindsey! We’re delighted your first cleaning with Souza's Services LLC went well and that our team arrived on time and left your home sparkling. We always aim to make sure everything meets your expectations before we leave. We look forward to serving you again

Nicki M.

Oct 2, 2025

•

From Google

I was preparing for company and I needed a good deep clean. They did and amazing job. They were kind and friendly. Cleaning was very thorough. They asked before they left if I was happy and if they could do more.

Stella T.

2 weeks ago

•

Hired on Thumbtack

The consultation process went smoothly, and the company was responsive and reasonably priced. The two cleaners who came to my home were very kind and professional; however, the cleaning itself felt somewhat rushed. One comment that stood out to me was that “it wasn’t a lot because it was already clean.” While I do keep my home maintained, I still expect a thorough cleaning and that “freshly cleaned” feeling when hiring a service. Unfortunately, there were several areas that appeared to be overlooked, including ceiling cobwebs, window ledges, and the shower glass, which was not cleaned thoroughly. Additionally, mopping the downstairs was supposed to be included, but it seemed they only spot-cleaned certain areas rather than fully mopping the floors. Overall, my home was already clean to begin with, but I hired a professional service expecting a more detailed and polished result, and I did not feel that expectation was fully met. They would be good for ppl that homes are not so kept because you'll be able to see their work better.

Details: 3 bedrooms • 3 bathrooms • Standard cleaning • No pets in home • Every 2 weeks

Souza’s Services — Premium Housekeeping's reply

Hi Stella, Thank you for taking the time to share your feedback. We truly appreciate it. I’m very glad to hear that you had a positive experience with our communication and that the team was kind and professional. However, I’m sorry to hear that the cleaning did not fully meet your expectations. We always encourage our clients to walk through the home with the team before leaving to ensure everything feels right and to address any concerns immediately whenever possible. Your feedback regarding attention to detail will absolutely be reviewed with our team, as we always strive to improve and provide the best experience possible for every client, regardless of the condition of the home. Thank you again for the opportunity and for your honest feedback.

House Cleaning

david F.

Jun 20, 2025

•

From Google

Amanda Y.

Feb 23, 2024

•

Hired on Thumbtack

Provided a great cleaning service. The house looked and smelled so clean when they were finished. I will continue to use their services.

Details: 2 bedrooms • 2 bathrooms • Deep cleaning • Fridge cleaning • Pets in home • Every 2 weeks

House Cleaning

Credentials

Background Check

Gracielli Souza

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We price by home size, beds/baths, condition, and frequency. Minimum visit is $180 after an initial Signature Deep Clean ($329–$629). Quotes include products/equipment. Add-ons (inside oven/fridge, organization) are itemized. No surprise fees.
What is your typical process for working with a new customer?
Quick intake (sqft, beds/baths, goals) → written quote with 2–3 options → schedule the Signature Deep Clean → set notes & checklist in your client profile → confirm day/time → start weekly or biweekly housekeeping. Card on file via Stripe. Satisfaction guarantee.
What education and/or training do you have that relates to your work?
Women-led team trained on hotel-level standards, safe chemical handling, and detailed checklists. Owner-led training program, 5+ years of experience, quality audits, and consistent crews. Fully insured; staff background-checked.

Souza’s Services — Premium Housekeeping

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