FAQs
- What is your typical process for working with a new customer?
General intake form “discovery”, conversation going over specific needs, consultation (virtual/in-home) to provide accurate written estimate, confirm move date with a deposit to hold specific date and time, providing an open line of communication for any questions that arise during preparation for move day, job confirmation email, text, phone call 48 hours before move. Finally, move day starts with a thorough walkthrough with the crew so everyone’s on the same page, safely wrap and move customers belongings, stage home to your liking, final walkthrough making sure everything’s in the right place, written/electronic invoice on site.
- What education and/or training do you have that relates to your work?
Many years of experience, even after 12 years in the business I strive to learn something new every day, if I don’t then my goal was to teach a crew member something new that day. It’s all about being absorbent to new methods and fine tuning efficiency. Time is money, and we want to give you the most bang for your buck. It’s not about the hourly rate, but what you accomplish in that hour that sets you apart from the crowd.
- How did you get started doing this type of work?
Working for a friends company after high a school and working my way to the crew leader by 21 years old. After 4 years, I saved up to go to college, upon graduating with a business degree, I knew that a desk wasn’t for me so I joined back with that company from 2015 until 2020 when I started Elite Moving Systems, in Huntersville, NC. Over the years I learned what really created a happy customer in this industry and have applied the do’s and don’ts from what I learned from past experiences and have been able to successfully apply them to our business model. Quality, efficiency, attitude and to be thorough.