FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At TrueFresh, we maintain a policy of transparent and competitive pricing. All service rates are determined based on the type of material, size of the item, and level of soil or staining. Customers receive an exact quote before any cleaning begins — ensuring there are no hidden fees or unexpected charges.
- What is your typical process for working with a new customer?
We keep the process simple and professional. First, we provide a free estimate based on photos. Then we schedule a convenient time and perform a deep, eco-friendly cleaning using safe, high-quality products. After the job, we review the results with you to ensure full satisfaction.
- What education and/or training do you have that relates to your work?
I completed a professional upholstery and rug cleaning course, where I learned in detail about fabric types, cleaning chemistry, stain removal, and safe techniques for different materials. This training helped me understand how to choose the right eco-friendly products and methods for each surface to achieve the best results without damage.