FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in simple, transparent pricing with no hidden fees. 😊 Our pricing is based on the size of your home, the type of cleaning, and any additional services you may need. We’ll always confirm the estimated price with you before your appointment. We also offer discounts for recurring cleanings: • Weekly cleaning – up to 20% off • Bi-weekly cleaning – up to 15% off • Monthly cleaning – up to 10% off Need something specific? Just let us know! We’re happy to customize the cleaning to your home and priorities. Additional services such as inside the refrigerator or oven, interior windows, laundry, and organization can be added upon request.
- What is your typical process for working with a new customer?
We like to keep the process simple and stress-free! 😊 First, we’ll ask a few questions about your home, the type of cleaning you need, and any areas you’d like us to focus on. Photos are always welcome if there are specific areas that need extra attention. Once we understand your needs, we’ll provide an estimated price and find a date and time that works best for you. Before the cleaning, we confirm all the details with you and make sure our cleaners are prepared for any special requests. After the cleaning, we encourage you to take a quick look around to make sure everything meets your expectations. Our goal is to make the entire process easy, reliable, and comfortable from your first message to the finished cleaning.
- What education and/or training do you have that relates to your work?
We’re a small, experienced cleaning team that works closely together and takes pride in providing consistent, high-quality service. Our cleaners have hands-on experience with residential cleaning and are trained in proper cleaning techniques, safe product use, and care for different surfaces and materials. We follow detailed cleaning checklists and communicate closely as a team to make sure every home receives the same level of attention and care. Because we’re a small team, we’re able to maintain our standards and provide a more personal, reliable experience for our customers.