FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is honest, upfront, and tailored to each job. I provide free estimates and ensure there are no hidden fees. Pricing depends on the scope and complexity of the work, and I always explain costs before starting any job. I offer discounts for repeat customers, seniors, and military members. Emergency or after-hours service may include an additional charge, which is clearly communicated in advance.
- What is your typical process for working with a new customer?
When working with a new customer, I start by listening carefully to understand the issue or project goals. I then schedule an on-site visit if needed to assess the situation. After the evaluation, I provide a clear and detailed estimate. Once the estimate is approved, we schedule the work at a convenient time. Throughout the process, I maintain open communication to ensure the customer is informed and satisfied every step of the way.
- What education and/or training do you have that relates to your work?
I have a technical degree in mechanical engineering, which gives me a strong understanding of fluid dynamics, pressure systems, and mechanical installations — all of which are essential in plumbing. Combined with years of hands-on plumbing experience, this background allows me to approach each job with both practical skill and technical insight.