FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Q: Do I need to provide cleaning supplies or equipment? A: No — we bring all professional-grade supplies and equipment. If you have specific products you prefer (for example, eco-friendly or allergy-sensitive), just let us know and we’ll gladly accommodate. Q: Are you insured? A: Yes. Winnie’s Cleaning Service is fully insured in both North Carolina and South Carolina for your peace of mind. Q: Do you offer recurring service discounts? A: Absolutely! We offer discounted rates for weekly, bi-weekly, and monthly cleanings. Many of our clients save money while keeping their homes consistently spotless. Q: What happens if I’m not satisfied with the cleaning? A: Your satisfaction is our top priority. We stand behind our work with a 24-hour service guarantee — if something isn’t right, simply let us know within 24 hours and we’ll come back to make it right at no extra cost. Q: How long does a typical cleaning take? A: It depends on the size and condition of your home or business. Most standard cleanings take 1.5 to 3 hours with a two-person team. Deep cleans or larger spaces may take longer. Q: Do you offer one-time or move-in/move-out cleanings? A: Yes! We handle one-time deep cleans, move-in/move-out services, and even post-construction cleaning. Q: Are pets okay during cleaning? A: Yes — we love pets! We just ask that they are secured or comfortable while we work, so we can clean thoroughly and safely. Q: How do I book or request an estimate? A: You can book directly through Thumbtack for a free estimate.
- What is your typical process for working with a new customer?
Our Process for New Clients At Winnie’s Cleaning Service, we make starting with us simple and stress-free: Phone Consultation – We begin with a quick call to learn about your home or business, your priorities, and any unique cleaning needs. Free In-Home Estimate - We will visit in person to provide a tailored estimate and walk through the details together. Personalized Service Plan – Once selected, we provide a clear proposal and cleaning plan, designed to meet your exact requirements. Reliable, Professional Cleaning – Our team shows up on time, fully equipped, and ready to deliver top-quality results with consistency and care. We pride ourselves on making the process transparent, comfortable, and built around your schedule — so you know exactly what to expect every step of the way.
- What education and/or training do you have that relates to your work?
As a team, we bring over 20 years of professional cleaning experience, backed by extensive hands-on training in both residential cleaning and hospital-grade sterilization. Our background in healthcare environments taught us the highest standards of sanitation, attention to detail, and safety — standards we now apply to every home and business we service.