Island Point HVAC Services
Hired 1 time
15 years in business
Cash, Check, Credit card
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Central Air Conditioning Installation or Replacement
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are honest and fair. We are competitive to other local companies and do are best to keep costs down to help maintain a good life for your system. We offer a Military discount of 10% and have other discounts if you are signed up with one of the service plans we offer.
- What is your typical process for working with a new customer?
When speaking with a new customer, we first listen and take notes of their concerns. If the issue is something that can be answered or resolved over the phone, we work with the homeowner to fix the problem. If the concern requires a closer look, we then generate a plan to visit by requesting their address, email, and a phone number to have on file. Once this information is uploaded into our system, we work with the homeowner to schedule a time that works best for them and our company. On that scheduled appointment, and upon arrival, you will receive a notification that we are on our way. We meet the homeowner and request an update on the system. Once we have an understanding of their expectations, we will take pictures of the system to have on file, and troubleshoot the system. The technician will address the issues as needed and report their findings to the homeowner. Before the technician leaves, we communicate best practices to maintain a healthy system, and request they call us with any questions in the future.
- What education and/or training do you have that relates to your work?
Our technicians have years of training. The owner of the company, Vin, has been working in this industry for over 25 years, and can fix most problems. Vin has worked with each technician in order to qualify them to work on their own. Specifically, we have tried to hire Veterans to work with us because we find they hold themselves to high standards and are reliable. Just as the homeowner needs to rely on Island Point HVAC Services, we need to rely on our Island Point HVAC Team.