FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. I am not the “cheap” option; my goal is for you to get the most value from what you have to spend. 2. Maintenance plan members get discounts, longer warranties, and perks. 3. The service fee is for me to arrive at your home and perform a standard diagnostic. 4. For First Responders & active Medicaid recipients, the taxes are on us.
- What is your typical process for working with a new customer?
Initially contact to schedule the visit; Notice when on the way; On arrival a friendly Introduction; Interview about what you are documenting, experiencing, and perceiving; Tour of the access points, equipment, thermostat(s), and filters; You will be invited to accompany me through any diagnostics or work preformed (Fair warning I will try to teach you about how things work); Review of findings with recommended solutions.
- What education and/or training do you have that relates to your work?
Numerous industry trainings/classes/certifications. Multiple years in the field and in training other technicians.