Great Tech Geeks

They took care of my cracked screen in a very short time -- a very clean job. Even cleaned up my phone better than it has been in a long time.

Appearances deceiving: The young woman with numerous tattoos and piercings was prompt, very professional, and helpful. Her superior, an older gentleman who joined her later to help with the pickup, while very respectable looking, spent much less time focused on my concerns and failed to listen to me on an important logistical issue no fewer than three times. Ultimately, he finally did hear me and was able to complete his task, but his overbearing nature really rubbed me the wrong way. I particularly id not care for his interactions with the young lady and the way he treated her in my presence. The 4 stars in my rating represents 5 for the young lady who seems to understand customer service, and 1 for the gentleman, who has much yet to learn. My score is also increased by the very positive interactions I had with the lady who helped me on the phone when I first called in, who was very skilled in guiding me through the process.

These folks are truly amazing. They get a 100%+++ for communication, constantly keeping me updated: when they received my camera for repair, when it was being tested, when they were waiting for parts, when it was sent, and checking with me afterwards to be sure I was satisfied. And I am - very! They did an extremely professional job. My camera had a difficult to find, intermittent electrical problem. They tested it for several days, found and fixed the problem. I'm so impressed. I really didn't think anyone could find it because it was so intermittent. Bravo!

I love these guys! They are so accommodating and friendly. Above all else, they seem to genuinely care about their customer. The first time I used their services was last summer when my dog spilled water on my MacBook. I was devastated because I was newly unemployed and had to pinch my pennies. (Besides that my car broke down in their parking lot.) However, they went over and above what I could have ever expected from a fix-it shop and they were very affordable. They won me over! I will always go to them first if I have a problem. My experience was so positive, that I love to recommend them to others. Yesterday, my MacBook was acting up again so I brought it in. I walked out with a working computer, as well as with a smile on my face and in my pocketbook. They will always be my first stop when I have computer problems! Thanks guys!