FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We off flat rate up front pricing. You will always know the price before we begin work. We never have hidden fees.
- What is your typical process for working with a new customer?
We always answer the phone with a live customer care representative. Never a recording. Our phones are staffed 24/7
- What education and/or training do you have that relates to your work?
All of our technicians are highly qualified. We only hire the best. We pay for our technicians to go to training classes on new technologies. We hold water heater training, on a regular basis and many of our HVAC technicians attend classes at the Trane facility.