FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing listed is the cost for parts and labor. Taxes will be added to the total at the conclusion of the repair. We also travel to client's locations at no extra charge if the destination is within 30 minutes from our office. If the destination is further than 30 minutes from our office, we may charge a small travel fee to account for time and and fuel costs.
- What is your typical process for working with a new customer?
The process when working with a new customer is to do a pre-check to assess the damage to the given device and notify the customer of any potential unknown issues. Once permission is given to proceed with the repair, an estimated time of completion will be given. Once the repair is complete, we do a post-check to ensure the functions of the device are working as expected (except for any issues that were discovered prior to repair and agreed to leave as is (i.e. no touch ID/Face ID, cracked screen or back glass, etc.) Once the customer is satisfied with the repair, we will finalize the balance and provide a receipt via email or text if desired.
- What education and/or training do you have that relates to your work?
We've taken training and received certifications from several institutions for repair on Apple, Samsung, LG, Motorola, and several other brands of smartphone, tablet, laptop and desktop devices