FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the type of issue, urgency, and whether the work can be completed remotely. Most remote troubleshooting is billed hourly with a 1-hour minimum. Simple home network/router support may be quoted at a lower hourly rate, while business, VoIP/PBX, server, VPN, firewall, or emergency recovery work may require a higher technical support rate. Before starting work, I review the issue, explain the likely scope, and confirm the rate or quote so there are no surprises.
- What is your typical process for working with a new customer?
I start by understanding the issue, when it began, what changed recently, and how it is affecting the customer. I may ask for screenshots, error messages, equipment models, account details, or remote access if needed. After the initial review, I explain the likely cause, confirm the support option or quote, and begin troubleshooting carefully. The goal is to identify the real problem, make safe changes, and clearly explain the next steps.
- What education and/or training do you have that relates to your work?
My experience comes from years of hands-on work with networks, servers, VoIP/PBX systems, Linux systems, VPNs, firewalls, DNS, SSL, email deliverability, backups, monitoring, and technical recovery. I have worked on complex production environments where stability, uptime, security, and clear troubleshooting are critical. Tech Rescue Ops LLC is built around practical real-world troubleshooting experience, not guesswork.