FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in being transparent and fair with my pricing. My rates are based on factors such as the size of the space, the complexity of the cleaning tasks, and the frequency of the service. I offer competitive pricing while ensuring high-quality results. As for discounts, I occasionally offer specials for new clients or discounted rates for regular, ongoing services. For example, you may receive a discount if you schedule recurring cleanings or refer my services to a friend. I always make sure to clearly communicate any current promotions to my clients so they can take advantage of these offers. If you have any questions about pricing or discounts, please don’t hesitate to ask. I strive to provide the best value for my services while keeping customer satisfaction as my top priority.
- What is your typical process for working with a new customer?
When working with a new client, I follow a clear and professional process to ensure their needs are met: 1. Initial Consultation: I begin by discussing the client’s specific cleaning needs, preferences, and expectations. This includes understanding the size of the space, the type of cleaning required, and any specific areas of focus. 2. Custom Plan: Based on the client’s input, I create a custom cleaning plan that outlines the services to be provided, the frequency of visits, and any special requests. 3. Walkthrough: Before starting the first cleaning, I typically do a walkthrough of the space with the client to clarify expectations and address any concerns. 4. First Cleaning: I perform the initial cleaning with great attention to detail, ensuring the client is satisfied with the results. 5. Feedback: After the first session, I ask for feedback to make adjustments if necessary and to ensure the client is comfortable and happy with the service. 6. Ongoing Service: I maintain open communication with the client and consistently deliver high-quality results during each visit. This process helps build trust and ensures a positive experience for both the client and myself.
- What education and/or training do you have that relates to your work?
I have gained extensive experience and training in cleaning over the years. I have received training on the proper use of cleaning products, equipment, and techniques to ensure efficiency and safety. Additionally, I stay up-to-date with the best cleaning and organizing practices, including eco-friendly methods to protect the environment and my clients’ homes. My hands-on experience, combined with ongoing learning, has helped me develop an eye for detail and the ability to handle different cleaning challenges with professionalism and care. This allows me to deliver high-quality results that meet and exceed my clients’ expectations.