FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Fair & Transparent: No hidden fees. We provide honest, upfront estimates. Free Estimates: We offer free roof inspections and quotes — no pressure. Competitive Pricing: Quality work at a fair price. We won’t be the cheapest, but we are worth it. Flexible Options: We work with different budgets and offer solutions that fit your needs. Financing Available: Ask us about financing plans if you need help spreading out payments. Insurance Claims Welcome: We can work directly with your insurance company. Seasonal Discounts: We occasionally offer discounts — ask us what’s available now!
- What is your typical process for working with a new customer?
Our Process at Planet Roofing: 1. Free Inspection & Estimate We start with a free roof inspection and provide an honest, no-obligation quote. 2. Review & Approve We walk you through the quote, answer your questions, and help you choose the best option for your needs and budget. 3. Schedule the Work Once approved, we schedule the job at a time that works for you. 4. Do the Job Right Our crew shows up on time, completes the work efficiently, and follows high-quality standards. 5. Clean Up We leave your property clean — no nails, no mess. 6. Final Walkthrough We check everything with you to make sure you're 100% satisfied before we consider the job done.
- What education and/or training do you have that relates to your work?
Our Education & Training: Years of Hands-On Experience in residential and commercial roofing. Certified Installers for top roofing brands (e.g., GAF, Owens Corning, CertainTeed – if applicable). Licensed & Insured according to all state and local requirements. Ongoing Training to stay updated on the latest materials, safety standards, and installation techniques. OSHA Safety Certified to ensure safe, compliant job sites. Insurance Claim Specialists trained to help guide you through storm damage and insurance processes.