FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should be aware that our pricing at Boncy Paw Palace is competitive and transparent. We offer package deals for extended stays and multiple pets, as well as discounts for regular clients and referrals. Additional fees may apply for premium services such as grooming or specialized care. We strive to provide excellent value for our services while ensuring the highest standard of care for every furry guest.
- What is your typical process for working with a new customer?
At Boncy Paw Palace, every new furry friend is greeted with open paws and a wagging tail! We kick things off with a warm welcome and a cozy chat to learn all about their unique personality and preferences. Then, it's paperwork time – but don't worry, we keep it as painless as possible! Throughout their stay, we're in constant touch, sending updates and snapshots to keep the pet parents smiling. And of course, we're all ears for feedback, because making tails wag is what we do best – for all pets!
- What education and/or training do you have that relates to your work?
With over a decade of hands-on pet care experience under my belt, I bring a wealth of knowledge and expertise to Boncy Paw Palace. Throughout my years in the field, I've honed my skills in understanding animal behavior, ensuring their safety and comfort, and providing top-notch care tailored to each pet's individual needs. Whether it's administering medications, handling special diets, or simply showering them with love and attention, I'm dedicated to making every pet's stay at Boncy Paw Palace a happy and memorable one.