FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is always transparent, fair, and based on the size and style of the decoration you want. I don’t believe in hidden fees, everything is explained up front. Customers should know: • I offer custom packages depending on the event, balloon size, flower choice, and design complexity. • I provide detailed quotes so you know exactly what you’re paying for. • I offer seasonal discounts and return-client discounts for repeat customers. • Delivery, setup, and breakdown may have a small fee depending on distance and event time. • Last-minute bookings are welcome based on availability and may include a rush fee. • I’m always happy to work within a customer’s budget and suggest creative options that look amazing without overspending. My goal is to make pricing simple, flexible, and comfortable for every client while delivering beautiful results.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is easy, organized, and completely focused on bringing your vision to life. 1. Consultation: We start with a quick chat where you share your event date, theme, colors, and ideas. You can send inspiration photos, or I can make recommendations based on what you like. 2. Design & Quote: I create a personalized design plan and send you a clear quote with all details included. No surprises, everything is transparent. 3. Booking: Once you approve the design and pricing, we secure your date with a small deposit. This ensures I reserve your setup and materials. 4. Planning & Coordination: I handle everything behind the scenes: materials, colors, sizing, and layout. I stay in communication so you feel confident every step of the way. 5. Event Day Setup: On the day of your event, I arrive on time, set everything up beautifully, and make sure the final look matches exactly what we planned. 6. Cleanup (if included): If teardown is part of your package, I return at the agreed time to remove everything, so you can focus on enjoying your event. My goal is to make the process stress-free, fun, and personalized from start to finish.
- What education and/or training do you have that relates to your work?
I have a blend of formal training and hands-on experience that directly supports the work I do at Crafts & Co. My background includes training in design, project coordination, and customer experience, as well as extensive real-world experience managing events, decorations, and client projects through my business and hospitality work. I’ve also completed multiple professional certifications that strengthen the way I plan, organize, and deliver high-quality results, including: • Agile Project & Workflow Management, which helps me keep every event organized and on schedule • Advanced Excel & Data Planning, which I use for budgeting, ordering, and event logistics • Business Operations & Client Management, developed through years of managing real-estate and short-term rental properties • Creative design and aesthetic training, gained through hands-on work creating balloon installations, floral arrangements, and custom event décor Most importantly, I have extensive practical experience designing and setting up décor for events, coordinating with vendors, and ensuring every detail comes out beautifully. My education and training help me bring a combination of creativity, organization, and professionalism to every project.