FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size and condition of the home, as well as the type of cleaning requested (standard, deep, move-in/move-out, or post-renovation). We offer first-time customer discounts, bundle savings for repeat services, and seasonal promotions when booked in advance. All quotes are transparent — no hidden fees — and your card is only charged after the cleaning is complete and you're fully satisfied.
- What is your typical process for working with a new customer?
Our process is simple, streamlined, and designed to ensure your complete satisfaction. Here’s how it works: Initial Contact: Once you reach out, we’ll ask a few quick questions to understand your cleaning needs. Consultation: We’ll schedule a phone call or video chat if necessary to further discuss your preferences and any special requests. Customized Plan: Based on your input, we’ll provide a personalized cleaning plan and quote. Booking: Choose a date that works best for you, and we’ll confirm your appointment. Service Day: Our professional cleaners will arrive on time, fully equipped with all necessary supplies. Follow-Up: After the cleaning, we ensure your satisfaction and address any additional needs.
- What education and/or training do you have that relates to your work?
Our team undergoes rigorous training in professional cleaning techniques, safety protocols, and customer service. We stay current with industry best practices to ensure we deliver exceptional results. Additionally, we provide ongoing training on specialized cleaning tasks such as deep cleaning, disinfecting, and caring for different surfaces. This hands-on education ensures our cleaners are prepared to handle any cleaning challenge effectively.