Alex from Sagnella designs was the first and only person to contact me out of 4 companies when I sent my request for reupholstered dining chair cushions which I thought was ironic. From the moment I spoke to him I immediately had a good feeling, even to the point where I didn’t even bother to shop around which I never do! This was my first time having anything reupholstered and I was feeling a little anxious about it but something about Alex made me feel reassured. He was professional, warm and caring. He didn’t try to upsell me on what I didn’t need. He was very prompt and professional, followed up without being too pushy. I wanted to make sure I was getting great quality at a reasonable price, and Alex did just that. I love the new look of my dining chairs and wouldn’t hesitate using Alex for future projects!