In the height of a computer crisis, we couldn't have asked for a better problem solver. Stephen immediately answered our thumbtack request, even taking the time to speak with us on the telephone late at night. He was patient in explaining the likely cause of our problem and realistic in the potential resolution. Stephen made an appointment to come to our office, at our convenience to which he arrived on time and even with all of the parts necessary to fix the issue. He answered all of our questions, made great suggestions and even helped us to choose a new computer. When we needed additional parts for our new computer installation, Stephen offered to go and get them himself ensuring that everything would run smoothly....which is always appreciated by someone who is a computer novice. Even after spending several hours making sure that everything worked perfectly, we were delighted by his follow up call the next day to ensure that we were happy with his work. We would absolutely recommend his services for your home or office computer work, emergency or otherwise. We definitely plan to use Mortech Computers in the future! Thanks Stephen!