FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep pricing simple and transparent. Most jobs are a flat rate per remote session for common issues (slow computer, virus removal, software problems) and an hourly rate for more advanced work. I don’t charge anything if I can’t help you remotely.
- What is your typical process for working with a new customer?
No trip fees, because I don’t come on-site. Discounts are available for repeat clients, seniors, and multi-device households.
- What education and/or training do you have that relates to your work?
I have 10+ years in IT support and IT management, including service desk and remote support. I’ve completed industry training and certifications such as CompTIA Network+, ITIL Foundations, AWS Certified Cloud Practitioner, HDI Support Center Manager, and Six Sigma Yellow Belt, plus ongoing self-study to stay current with new tools and security best practices.