FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prices are based on project type, size, and complexity. Most assembly and installation jobs are offered at a fixed rate agreed upon before the work begins — no surprises or hidden fees. For small tasks or mixed projects, hourly rate is $70/hr. All quotes include basic hardware and professional mounting tools. Additional charges may apply only for special hardware or materials requested by the customer. Discounts are available for repeat clients and multiple installations on the same visit.
- What is your typical process for working with a new customer?
When a new customer contacts Done2Go LLC, we start by reviewing the details of the project — photos, product links, or descriptions. Next, we provide a clear quote with estimated time and cost before scheduling the job. On the day of service, we arrive on time, bring all the necessary tools and protective materials, and complete the job efficiently and neatly. Before leaving, we make sure everything is securely installed, cleaned up, and ready to use. Communication is key — we keep our clients informed at every step.
- What types of customers have you worked with?
I’ve worked with a wide range of customers — from families moving into new homes to professionals setting up home offices, and property managers preparing apartments for tenants. Many of my clients are repeat customers who value quality, punctuality, and respect for their home. I also work with small businesses, schools, and local offices that need reliable assembly and installation services done on schedule. Whether it’s a single TV mount or a full home setup, every customer receives the same level of care and attention to detail.