FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At our training center, we focus on program pricing rather than hourly rates. What's great about this approach is that we're here to support you until we successfully reach our agreed-upon goals. If it takes a bit longer than expected, no worries – there are no extra charges for additional sessions. We're dedicated to your success!
- What is your typical process for working with a new customer?
We start with a one-on-one training and behavior assessment in your home. This initial session is all about connecting with your goals, understanding your dog's behavior, and developing a program tailored exclusively to your needs. We'll lay out a clear timeline and cost estimate to achieve your goals, and of course, we're here to answer any questions you may have. Our training programs are similarly designed with your convenience in mind. We conduct weekly one-hour sessions in your home or out in the community, depending on what suits your dog's needs best. Flexibility and tailored training is our way of ensuring success for both you and your dog.
- What education and/or training do you have that relates to your work?
Our trainers and behavior specialists have decades of valuable experience, along with a strong educational foundation in animal behavior, comparative psychology, and cutting-edge, science-based dog training techniques. We take pride in our proven track record, having successfully tackled a diverse range of training goals and complex behavior issues, from puppy potty training, to serious aggression issues, to service and therapy dog training and more.