KL Computer Services, LLC

Albuquerque, NM

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About this pro

How does your business stand out?

Encrypted Backup Services - Our backup software allows you to backup files, images, music, data bases and much more. You can sync files between multiple devices, use our network drive to backup documents that are constantly changing and restore previous versions or deleted items. Custom Built computers - Whether you need a robust gaming PC or something smaller for your home or office we can design a system around your needs and budget. Home/Office - We can help you install wireless devices, troubleshoot PC or network issues and more. Remote Support - No matter where you are, with an active internet connection we can remote connect and assist you with your needs.

What do you enjoy about the work you do?

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Location

Albuquerque, NM 87199

Years in business

3

Number of employees

3

Times hired on Thumbtack

5

Reviews

7 Reviews
  • Lori C. Jul 22, 2016
    Gabe is absolutely wonderful. If I had a question he asked if I have a problem he fixes it.. Hands down the best company for all your computer needs
  • Candi W. Jul 20, 2016
    Did a great job!! Thank u
  • Bridgette M. Jul 17, 2016
    I had a great experience with KL computer services. They re very professional & helped me find the equipment I needed without breaking the bank!
  • Nick O. Apr 7, 2016
    Computer Repair
    Verified Review
    KL Computer's rapid response to my problem was deeply appreciated and I will give them my future business.
  • Wu-Ching C. Nov 17, 2015
    Computer Repair
    Verified Review
    We appreciate their quick, professional, and friendly service!
  • Becky walden W. Aug 31, 2015
    He cleaned up our computers and retrieved some lost files!! They were awesome!!
  • Cassandra T. Aug 31, 2015
    I needed two computers fixed and not only was KL Computer Services able to fix them but they were also to get them back to me in a timely manner. I also feel the prices I paid for the services were reasonably priced for the work/repair that was needed. Prompt services and friendly.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our services are flat rate based. Meaning you never pay more than what we estimate unless we have notified you prior to work being started. We do not believe a customer should pay for a 6 hour repair job when part of that time was installing software updates, cleaning up the equipment, or diagnosing the issue. You get all these services for a Flat Rate no matter how long it takes.
What is your typical process for working with a new customer?
With new customers we try to get as much background info as possible. Not only do we want to know about your equipment but we also need to know about the expectations of the person who will be using the equipment. Our custom built systems are designed to work with your needs. If you play games, or have multiple browsers, and work using several websites and software packages at one time we want to deliver the best experience possible. We design all systems with your needs being the first priority.
What types of customers have you worked with?
We work with home and business consumers. We provide I.T support contracts, General maintenance contracts, and Virus contracts for both business and residential customers. Our customers are located across the U.S and use our ticketing system to create, manage, and track issues , of course we welcome phone support as well.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for referrals, past jobs complete, and average time to complete. This could help save you time and money in the long run. Make sure your tech knows exactly what the issue is and what you expect to be done. Don't be afraid ask questions, get info, or even ask what is going through the techs mind about your issue.