What should the customer know about your pricing (e.g., discounts, fees)?
Our services are flat rate based. Meaning you never pay more than what we estimate unless we have notified you prior to work being started. We do not believe a customer should pay for a 6 hour repair job when part of that time was installing software updates, cleaning up the equipment, or diagnosing the issue. You get all these services for a Flat Rate no matter how long it takes.
What is your typical process for working with a new customer?
With new customers we try to get as much background info as possible. Not only do we want to know about your equipment but we also need to know about the expectations of the person who will be using the equipment. Our custom built systems are designed to work with your needs. If you play games, or have multiple browsers, and work using several websites and software packages at one time we want to deliver the best experience possible. We design all systems with your needs being the first priority.
What types of customers have you worked with?
We work with home and business consumers. We provide I.T support contracts, General maintenance contracts, and Virus contracts for both business and residential customers. Our customers are located across the U.S and use our ticketing system to create, manage, and track issues , of course we welcome phone support as well.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for referrals, past jobs complete, and average time to complete. This could help save you time and money in the long run. Make sure your tech knows exactly what the issue is and what you expect to be done. Don't be afraid ask questions, get info, or even ask what is going through the techs mind about your issue.