FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe clear communication is part of great service. Your estimate reflects the inventory provided, requested services, access conditions, and travel needs. Truck rental is a separate charge when applicable and is outlined in your estimate and agreement. We encourage you to review those details and ask about any fees or available discounts before booking.
- What is your typical process for working with a new customer?
We start by learning about your move, including your preferred date, locations, and services needed. Next, we send a link by text and email for a video walkthrough. You can show us your belongings and explain what’s moving, staying, or being donated or discarded. This helps us plan the crew, protective blankets, and equipment. Our team then reviews the details with you, prepares your estimate, and walks you through the booking process.
- What education and/or training do you have that relates to your work?
Our work requires practical knowledge of packing, furniture protection, safe lifting, truck loading, and customer service. These are the core skills we emphasize with our moving team, along with clear communication and respect for each customer’s home and belongings.