|Sunday||7:00 a.m. to 7:00 p.m.|
|Monday||7:00 a.m. to 7:00 p.m.|
|Tuesday||7:00 a.m. to 7:00 p.m.|
|Wednesday||7:00 a.m. to 7:00 p.m.|
|Thursday||7:00 a.m. to 7:00 p.m.|
|Friday||7:00 a.m. to 7:00 p.m.|
|Saturday||7:00 a.m. to 7:00 p.m.|
9th Island Pool and Spa Services, LLC
About this pro
Danelle C.May 16, 2018Verified
Upon initial contact with 9th Island pool company, Thomas, I explained that I was looking for a new person to service my pool because the prior ones don't show up when they say that they're going to. I explained how important it is for my pool person to clean the pool on the day that is scheduled because I have groups of guests that stay on certain days. 9th Island decided that he could clean the pool on Thursdays, and agreed to keep my pool clean scheduled for Thursdays. Out of a month-and-a-half of cleaning he only showed up on Thursday twice. He turned my pool green twice. The second time I was away in Maine for my father's funeral, which he was aware of and I have a feeling he never serviced the pool. When I returned home to find the pool green on a Friday I contacted him. He told me he was there Tuesday or Wednesday and found it that way and so he removed the shut-off to my pool pump and left it running 24/7 and said he put chemicals in to shock it. He never contacted me to tell me that he found the pool green and what he did. Guests were stuck with a completely green pool, which cost me money, on top of running my pump 24/7 for a week. 9th Island insisted that the water needed to be changed. I brought a sample to Leslie Pools and they told me the water wasn't dead and didn't need to be changed. My ex-husband and I put 3 lbs of shock in which did nothing to help the pool. I ended up having to drain it on my Birthday that Tuesday, and refill it the next day. I text 9th Island the afternoon of Thursday to let him know the pool was finished filling that day and asked him if he would be showing up for service and chemicals. He assured me that he would be there; he never showed up. I contacted him on Thursday night and he was said he was going to show up first thing Friday morning, and he didn't. He didn't show up until after 4:30 that Saturday. I had asked him to do a quick scrub and vacuum because there was some residual dirt left in the bottom, and my camera shows him just walking in, dumping in chemicals, and leaving. Yet he told me that he completely service the pool. I didn't confront him about not servicing the pool. I was at the home the entire day the next Thursday and he didn't show up. I text him Friday morning to verify that he would be coming because I had guests, I called him he didn't answer, so I text him again reminding him our agreement on which day he said he was cleaning the pool and how important it was that he clean the pool the day he said he was going to clean it. He didn't call me back, he didn't text me back until Sunday afternoon after I attempted to post a review. He claimed he cleaned the pool Tuesday or Wednesday but yet he's not on my camera system showing up at all this past week. If he had, he'd be on camera; plus he'd have replied to my text to tell me he already cleaned. I knew he'd say he cleaned earlier than Thursday because we had a wind storm Thursday and so he knew things would be blown in. He threatened to report me for renting and sue me. My rental is legal, so I'm not concerned. I told him to send me an invoice because I have yet to receive one. For what he's cost me he doesn't really deserve to be paid. This is the problem with people who provide substandard service; they expect to be paid in full for only partial service. When they are called on their crappy service they threaten you or damage your property such as this guy has. BEWARE of this guy, he lies and cannot be trusted. I am a Pro who provides services and I'd never lie to a customer about working when I didn't, and charge for services I did not provide.Sep 30, 2017VerifiedThomas S.'s reply
Fortunately once I found out this property was doing illegal Airbnb I had to stop servicing the pool. I don't service pools that are illegally being rented out or have any code violations. She then tells me shes going through a divorce pitty story and all this other personal bussiness about her ex husband. Once she started sharing that kind of personal information I knew I didn't want to do business with her. She makes these fake accusations and claims that any normal person would call the cops if I was on their property doing damage, especially on video like she says. she's trying to take me to court for her energy bill. We don't make threats and you can go check my social media to verify that. We take stuff as a loss and we never got paid from this customer. I still cannot believe you're taking the time out of your life to do this fake review and we've asked you multiple times to leave us alone.
We look forward to honest and reliable service to continue with Thomas at 9th Island Pool & Spa Svcs. He addressed the issues and provided immediate assessment to correct our pool algae issues.Sep 8, 2017Verified
This company take very good care of my pool. Let's me know the things I'm doing wrong and how to make my pool even better! I highly recommend this company to anyone looking for quality careAug 19, 2017Verified
Thomas definitely cares about his business and is very professional and reliable. He won me over right away with his attitude and attention to detail. Friendly and courteous also.Jul 18, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?This is something a free estimate can solve. WINTER SPECIALS. KEEP THE PRICE FOR 1 YEAR WE GIVE REFERRAL,SENIOR AND MILITARY DISCOUNTS Full service from 60$-125$ Chemicals only from 45$-60$ Filter cleaning 25$-50$ Call or text for more info
- What is your typical process for working with a new customer?It's a very easy process we find the problem or whatever the case my be and go over solutions together so there is never a hidden fee.
- What education and/or training do you have that relates to your work?I was personally trained my by a pool guy with over 10yrs experience. I've had the chance to have hands on training plus 10yrs of knowledge over my shoulder. I've grown confident enough to make my own future and business for my kids.