FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive pricing! we offer fair and competitive prices for all our services. No hidden fees! we clearly outline all costs and charges before starting work. Discounts available! we offer discounts for seniors, military personnel, and first-time customers. Ask us about our current promotions! Emergency service fees! we charge a nominal fee for emergency services outside regular business hours. Financing options! we offer financing options for larger projects or unexpected repairs.
- What is your typical process for working with a new customer?
Contacting: * Receive customer inquiry via phone, email, or online form * Respond promptly to schedule a consultation or appointment Consultation and Assessment: * Meet with the customer to discuss their needs and concerns * Conduct a thorough assessment of the issue or project * Provide a detailed explanation of the work required Estimate and Proposal: * Provide a clear, written estimate outlining the scope of work, timeline, and costs * Offer options or recommendations if applicable * Answer any questions or concerns the customer may have Scheduling and Preparation: * Schedule the work at a convenient time for the customer * Ensure necessary materials and equipment are prepared * Confirm the appointment details with the customer Service and Installation * Complete the work efficiently and effectively * Keep the customer informed of progress and any issues that arise * Ensure the customer is satisfied with the work Follow-up and Warranty * Follow up with the customer to ensure satisfaction * Provide warranty information and support * Encourage feedback and reviews
- What education and/or training do you have that relates to your work?
Licensed Plumbers: Our plumbers are state-licensed and have completed rigorous training programs in plumbing installation, repair, and maintenance.