FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use a professional digital price book to provide clear, upfront pricing before any work begins. Many common services can be quoted by phone or text, while more complex repairs or installations may require an on-site diagnostic or estimate visit, starting at $125. If you move forward with the recommended repair, the diagnostic or estimate fee may be applied toward the cost of the work when applicable. Our digital price book clearly outlines your options, including what's included in the quoted price, any potential additional costs, and available repair or replacement solutions. Final pricing may vary if additional parts or work are required, such as shut-off valves, supply lines, drain components, or code-related upgrades identified during the service.
- What is your typical process for working with a new customer?
We review the issue, location, photos, and any details you can provide. Once on site, we inspect the problem, explain the repair options, and provide upfront pricing. This allows you to see your options clearly and choose what works best for your home and budget. Our goal is to complete the job cleanly, professionally, and with clear communication from start to finish.