FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The first hour is $120. Every hour after is the regular hourly. For large projects that require a few days, we can set a more firm price on my services. The client is responsible for material costs (not minor things like a few screws or small amount of wall patch). Some projects require me to fabricate something in my workshop, or to pick up bulk materials from a vendor or supplier, I may charge for that time as well. We will talk about anything like that before I just add charges. I am conscious about time that I don’t feel I should charge for. For example, if we are just talking about life, I’m off the clock. If I make a mistake that causes me to need run to the store to correct, it’s off the clock. We are human, so I like to stay reasonable.
- What is your typical process for working with a new customer?
I listen first. After I hear what the client wants, I request a photo of the work area and/or the item to be replaced. Sometimes it requires me to plan a preliminary visit for measurements and material. Other times, I can bring everything and just get working on the project. I work as efficiently as I can to get the project done, no lunch breaks, or long walks in the park. If I need to run to pick up a tool or item I should have on me, I do not charge a client for that time. Towards the end of the project the client reviews the work with me. I’ll make any final adjustments or changes that they suggest, and I end on a good note. My work is guaranteed for a reasonable amount of time.
- What types of customers have you worked with?
All types of customers, Residential, Commercial, Government, and General Contractors.