Royal Treatment Moving LLC

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Introduction

Royal Treatment Moving LLC Can work with any budget, no job is too big or small for us. We would like to Earn you business, so if the price is the problem, Feel Free to contact me and give me a call. We value People not Money. Royal Treatment Movers are movers that care. We Treat You and Your belongings like Royalty. We focus on moving you towards your future . Royal Treatment Movers are movers that u can trust and depend on!

Overview

Hired 46 times

Background checked

5 employees

8 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, PayPal, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.5

36 reviews

5

83%

4

3%

3

3%

2

0%

1

11%

Luis m.

Aug 26, 2020

·

Hired on Thumbtack

Great work by these guys very pleased.

Details: 3 bedroom home • 21 - 30 miles • Load via stairs • Unload flat; no stairs or elevator

Local Moving (under 50 miles)

Maha G.

Sep 5, 2020

·

Hired on Thumbtack

Great job

Details: Studio • 11 - 20 miles • Furniture assembly and disassembly • Load flat; no stairs or elevator • Unload via passenger elevator

Local Moving (under 50 miles)

Dj w.

Sep 13, 2020

·

Hired on Thumbtack

They did a excellent job and fast too

Details: 1 bedroom home • 5 - 10 miles • Load flat; no stairs or elevator • Unload via stairs

Local Moving (under 50 miles)

Summer T.

Feb 26, 2021

·

Hired on Thumbtack

I usually do not leave reviews especially ones that are not good. however I've sat with this for a few weeks now debating if I would write this review. I have decided that I should put this information out there so that others can do what they feel with it. The only reason I has gave it three stars is because of the gentleman who came to the house and did my move. I was quoted a price from Clarence after I let him know what my expectations were for the move which was to load and unload all items in the house, dismantle two beds (twin and queen), remove one TV and a wall mount, and once at the new home place boxes in rooms as marked and assemble the two beds. I was quoted a price and we agreed to do business with one another. I moved most of all the boxes downstairs in one spot in the living room to try and make it easier before they arrived. However, once they arrived and started loading items onto the truck I received a phone call from Clarence letting me know that they under quoted the job. Upon hiring I explained just how many boxes I had to the number, and all the details of what was in the house including the number of boxes, how many bedrooms there were, and that it was a 2-story home. At one point he said the quote was to get people in the door and it can be adjusted after. Mind you I had already signed the contract with him for the original agreed-upon price. After the conversation we agreed to pay an additional $100 then what was quoted. The gentleman that we're at the house doing the move (Prince was in charge) we're awesome, very friendly and extremely professional. They were also very understanding and flexible since we had yet to receive the keys to our new home. after some stress on waiting for the keys we finally received them and began the move to the new house. we allowed them to go to the house and unload without us being there and I followed after they dropped the last load. When I arrived they were already finished and gone and nothing was put together as agreed and the boxes were not in the rooms where they belonged. I went back to the old house and shortly after arriving to grab the remainder of the small things and home the gentleman who did the move showed up because the Zelle payment had not gone through yet. Clarence contacted us and was very aggressive in manner asking that we canceled the original payment since he could not see it and resend it again. After explaining and showing that we were unable to do that (mind you we have also tipped them and paid the $100 over the quote) his employee had to convince him that we were good for our money before he would let them go. Not only was I insulted at the fact that sending a screenshot with a confirmation number was not sufficient enough but now after he had gone back on his deal was accusing me of not being honest.

Details: 2 bedroom home • 5 - 10 miles • Furniture assembly and disassembly • Load flat; no stairs or elevator • Unload flat; no stairs or elevator

Royal Treatment Moving LLC's reply

Thank you so much for your review. I’m so sorry you felt that way. You didn’t mention before the job you had a 100 boxes. You failed to mention that the team was going to have to wait almost two hours waiting on your keys. The extra $100 is justified for our time and effort. 2 bed room is usually a 2-3 hour job. Your move took us 6+ hours at a flat rate of $400. We still did it with a smile on our face and made sure to get the move done despite the delay and miscommunication in the beginning. At the end the payment took over 2 hours to receive. I tried calling but a few times you didn’t answer. We have never had this happen. We never once accused you of not paying. Once my General Manager Prince spoke with you at the house, the payment suddenly finally processed. We will upgrade our payment options and as well do better with communicating on finding out exactly what each client has so we can properly quote each and every customer. Finally, We Appreciate you for helping us grow and expand our business. We are not perfect nor do we claim to be. I wish we could have worked out something, like come back the next day for “free and put the beds together for you” or maybe discounted the final bill. There is nothing we wouldn’t do to make your experience a wonderful and Royal Treatment experiences. We value your opinion and look forward to working with you in the future. Stay safe and God bless!

Local Moving (under 50 miles)

Sonia B.

Mar 30, 2021

·

Hired on Thumbtack

The guys worked quickly and were friendly.

Details: 1 bedroom home • 11 - 20 miles • Furniture assembly and disassembly • Load via stairs • Unload via stairs

Local Moving (under 50 miles)

Credentials

Background Check

Clarence Hitchens

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
The Customer should know that my pricing is fair, honest, best price for the Job guaranteed.
What is your typical process for working with a new customer?
My typical process for working with a new customer is getting as much info about the move as possible like how many boxes, any safes, washer dryers, big tv, and valuables that are non replaceable. Go over company insurance and then talk about pricing.
What education and/or training do you have that relates to your work?
I went to college for criminal justice but decided that wasn't my calling. I begin working for Atlas Van Lines moving company in 2012 and A bunch of moving company like 2 men in a truck, little guy movers, etc..

Royal Treatment Moving LLC

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